NA

STUDIO APT ROOM TOO SMALL

clean, comfortable

good location, large bathrooms & reception always smells nice.

- tv small and old - no black out curtains in lounge area - no mini bar snacks or drink options - in description it states there is a hot tub/ jacuzzi which is false as there isn’t one. was told upon arrival that bond is $300 to be taken on credit card when booking.com states that there is $100 bond taken at check in. I questioned the $300 and was told because of an upgrade of a coffee machine in the room and it was a 2 bedroom appartment that they require now $300 deposit. I was told this would be put back into my account with in 15min-30min after check out. I’m still waiting and it’s been well over 24hours.

Good

The AC was not working well. Need to clean the filters

The location was very convenient as it was close to Chadstone and where our family and friends live.

I didn't like the fact that we had to pay for parking even though we were guests of Punthill. I have stayed there many times and this was the first time we had to pay for parking.

Conveniently located near bus stop and short drive off freeway. Apartment size was good. Clean surfaces.

Sofa not large enough for 4 people. Bring ear plugs for traffic noise and eye patch for light through curtains that don’t shut properly. Mattresses suit people who like it soft. Dishwasher didn’t work despite it being ‘fixed’.

Jess at front desk was exceptional 👏

Facilities didn't work ie Spa and gym Room wasn't cleaned properly

We had no breakfast and the location was very good.

The only thing we can say that the shower water was not hot enough

It’s location and access to amenities.

As a family staying there, the Shisha Bar downstairs is a big negative as it made the place feel unsafe for young children. Not to mention it was extremely noisy till after midnight when it closes. The furniture needs an update as the couch or sleeper couch was extremely uncomfortable. I stayed here six years ago previously and it was great- so disappointed in it now.

easy check in

quite loud no information in the room about the facilities the car park is not secured

Staff very accomodating, friendly and professional.

Nothing everything was very good

location

nothing