ease of access

customer service felt very transactional and didn’t respond to questions once payment had been taken

Late arrival but made very welcome. proximity to Lake Taupo. Helpfulness of the staff who did some urgent printing for me. Old, but warm decor! Very quiet at night which was appreciated.

A labyrinth of corridors, stairs and heavy fire doors - a real effort to even get to our room! No microwave or kitchen facilities at all. Just a kettle and fridge- no sink to wash mugs apart from the bathroom. Ageing decor but I found it quite homely.

The location here is about the best thing there was - it's handy to the lake and not far to a couple of restaurants and bars.

We arrived for check in at 1.30 - which we acknowledged was early and was told our room would be ready by 2. It wasn't ready until 3.30 and with 2 kids in tow there was nothing done to remedy this. The room was tiny, with 3 beds jammed into a tiny little space. The bathroom had mould in the corner by the shower and we couldn't close the door because it kept jamming. There is pretty much no space to move or do anything. The material in the room said the pool was open till 8.30 but when we went down at 8 it was padlocked and closed. The blinds let light into the room, the walls are paper thin and don't expect an open restaurant for breakfast during the week, only Saturday and Sunday.

close to the town centre, good value for money

The ease of getting there and finding it. The fact they allow me to.park my motorcycle around the back. Friendly helpful staff.

Nothing to dislike.

Location

Matrasses were a bit springy and uncomfortable

The bar and restaurant were both excellent.

The room was very small, despite what we paid we were hoping for a little more space.

I love the cottage like feels of the cabins, it has a rustic ambience. The lodge is infront of the lake, so you have Lake Taupo upfront.

None so far

great location on the lakefront. friendly helpful staff

The shower door didn’t have a runner so it was difficult to close had to have someone outside push it too.

Lovely location, lovely upstairs in dining room overlooking Lake. Very friendly staff.

N/a

Restaurant food was great.

Booked a room with a lake view, when arrived to check in that was not the case!!

Didn't have breakfast

All good