The location is certainly the best in shanghai, next to nanjing road. The service is absolutely fantastic and fast ( Dry cleaning, shoe polishing and many other small details). The staff is available almost 24h a day. The mattress is great.

Nice heritage building in a central location. Room was large and comfortable.

Breakfast was underwhelming. Could be much better.

The Hotel have a realy bad W-Lan. Not suitable for business trip.

The concierge was excellent and helped us with purchasing train tickets for the next leg of our journey -absolutely excellent service and communication.

We had to leave early and asked for a takeaway breakfast with coffee yogurt fruit muesli etc and were given a box of dry croissant and no drink-not good value for money having paid for a full breakfast.

location is very close to the big shopping and subway

all good

best location in shanghai, not even a question. most staff are friendly and helpful, very responsive to all my requests. room was very spacious

aircon was not the most efficient, i recommend leaving the card in the slot keep it running during summer. my shower room only had curtain which means the water tend to splash out towards the toilet, this was quite annoying

A good room to retire to and where good food is easily within walking distance. Other desired locations are also accessible by mass rapid trains.

- Big Room - Clean - Location was amazing - Transport with Metro Line 2

- Restaurant for diner was empty and looked too fancy

Spacious room. Balcony.

Room lighting can be brighter. No hand washing liquid.

The location is perfect, everything around the corner. The hotel has a great value for money and it has spacious rooms and comfortable beds. The service was very kind.

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Perfect location and room is much bigger considering it is in the center of Shanghai. Staff members were very professional and helpful. Ms Ni accommodated us with a tea break while we were waiting for our rooms to be ready.

Nothing

great room. comfie bed. excellent location

breakfast could do with improvement

The location is excellent, just next to the People's Square metro exit #14, and the Nanjing Road Pedestrian Street is just round the corner. The room I had was very spacious, as was the bathroom with a separate, large bathtub. Despite the central location, the hotel was relatively quiet.

The hotel operates in a historic building, and there seems to be quite some time from the last renovation. Everything is somewhat shabby. Smoking is forbidden but there is a stale smell of cigarettes in the corridors and also in the room. The carpeted floors could use a proper vacuuming. The services are very basic for the price, although I am not sure how much that is due to the Covid restrictions having been lifted only recently. There is no room service, and there were not even glasses or cutlery for the minibar. The phone system was under repair and unusable. The hotel is certainly not worth five stars, not even according to the Chinese classification. Thinks of it more as a pricey 3-star hotel. Breakfast did not have the advertised egg and noodle stations, and the Western options were straight from the 1990s (rubbery eggs, fried ham served as bacon, white toast as the only bread etc.). The teawater container does not get hot, so it was not possible to use for infusing tea at breakfast.

Location is good. Close to the subway exit.

Breakfast was not great. Too little choice and quality was average.

The location is truly fantastic and the staff were all super friendly and helpful. We had a problem with the safe in our room, not being able to open it as we had put in too much stuff, but Ray did a brilliant job in sorting it out quickly and efficiently (even having to call a specialist engineer to remedy the problem). Hats off to Ray!

Nothing we can think of!

nice location in the downtown area by the people square. 2 minutes away from the mall and subway. many restaurants around the hotel. spacious room and bath room as well.

NA

OK, Not as much choice as pre-covid. Staff mostly very good

Things have definitely deteriorated during covid. Or odd not quite the place it was (previously one of the best hotels I have ever stayed anywhere in the world). It’s still very good, but a slight disappointment

We were upgraded so it was a great surprise! The room was spacious, calm, clean and had a balcony. The breakfast did not have a very big offer of Western things but the Chinese one was excellent and vast. The reception staff was very friendly and helped us whenever needed.

The heating did not really work and therefore we felt it was a bit cold at some points, plus the Wifi did not always work but besides that, everything was great. However, we wouldn't recommend visiting the restaurant of the hotel. We found the staff there unfriendly and the food very expensive for what it finally was.

I stayed for the seveth time at this hotel and first time after China reopened for business and it is as great as ever. The staff is frindly and at the reception English is not an issue, the hotel is perfectly located in the center of Shanghai, very close to the metro station, there are plenty of restaurants in the vicinity, and it is overall reasonably priced.

Noisy neighbors, but that has nothing to do with the hotel.

comfy bed, great bathtub, washlet

As my team informed me, everything was wonderful experience during his stayed with your property. Thank you very much for your friendly and great hospitality all of the staff. If we have a chance, we will visit again one day!

location