Pritty near to Jumbo Center but quiet

Only Fan not Air Con

Die Lage der Anlage ist sehr gut und das Personal sehr nett und zuvorkommend. Bei Problemen wurde sofort versucht Abhilfe zu schaffen.

Rauchbelästigung durch die darunterliegenden Balkone. Leider war eine Stufe der Leiter ins Schwimmbad defekt. Diese Leiter war für Menschen mit Knieproblemen oder anderen Einschränkungen notwendig um gefahrlos ins Wasser zu kommen. Leider wurde die Reparatur, trotz mehrmaliger Nachfragen über einen Zeitraum von ca. über einer Woche nicht durchgeführt.

Smooth handover of Keys

The location was amazing - 5 to 10 minutes walk to the beachfront, 5 minutes to the Yumbo Centre. Accommodation was a real mixed bag - some apartments were large and beautifully updated. Others were smaller and really needed updating. We started off in a smaller/older apartment and then got switched (due to other reasons- see below!) to a beautiful larger updated apartment. The gardens and pool are lovely and the pool bar was great. The guy who runs it was so friendly and welcoming. There was also one really lovely and very helpful receptionist - the others were more hit and miss.

When we arrived the shower was filthy - to the point that it was unusable and unhygienic. We asked for it to be cleaned 5 times over the first 24 hours and each time reception said they were sending someone now - but didn't until the 5th occasion. The biggest - and most unexpected- downside was the rat in one of the bedrooms. (Yes a rat! We have a video!). It appeared to be living behind the fitted wardrobe and ventured out into the bedroom. Two staff members came and caught it but seem unsurprised and said it happens from time to time! We requested to move apartments as there was no way of knowing whether there were other rats behind the wardrobe. Initially this was refused (in spite of their being several empty apartments). The receptionist said it wasn't a big deal and they would put poison down - we had a toddler with us so this really wasn't suitable. Eventually after some discussion they agreed to move us.