It’s character, it’s location

The mattress needs replacing and although a four poster bed it was comfortable or great.

Very central. Interesting historic building.

Put off by the stained carpet as we entered the suite! Wonky walls etc were fine but the carpet looked dirty - a shame, old doesn't have to be shabby!

Friendly comfortable excellent breakfast quality ingredients fab coffee

Room was a bit hot

The location was central for shopping. All staff were very helpful especially with parking. On arrival lights were not working in room but was corrected immediately. Quite a relaxed atmosphere. Housekeeping staff were very helpful.

There was a broken window which had been boarded up for what appeared to be quite a while. The shower in my room was a health and safety issue, you could set the temperature to suit but then suddenly the water was extremely hot and I had to move quickly to avoid being scalded, if a child had been in the shower this would have caused a serious accident. This was reported to staff when checking out. I hope this has been dealt with. The room no is 210.

Staff were very helpful and friendly, great value, good prices at the bar. Very accommodating

The bed mattress

Location and character/interior of room were great.

It was very noisy in the room - not just pub noise, which we expected, but people talking in the courtyard below throughout the small hours. Also the curtains did not meet in the middle (broken curtain rail) so we felt very much exposed.

Room

Location

It was in the centre of the town and the bed was ok

This was the 3rd time we stayed in the last few year. And will be the last. Really gone down hill. The lighting was really bad a lot of the lights not working on the landing. The cold bath tap would not turn on. Had a blackboard telling meal times. Went out for our meal. Went to the bar was told not doing food tonight. Had to then walk around trying to get food. Could not find any staff when checking out to complain. The place really need some money put into it. And staff no staff when we checked in we just left our bags in left luggage and went shopping and returned later for our room key at the bar. No

Rooms were clean, beds comdy, staff helpful and friendly especially Megan. Food was lovely and good value for money. Easy access to town, shops etc.

Rooms could do with updating and a bit of tlc. Wallpaper beginning to peal off the walls etc but nothing major.

Central in town center next to shops. Bathroom was clean, presented ok

Just awful.. Parking was in a multi-story carpark, to get to the Inn was to walk down a backstreet which didn't feel safe. The Inn itself, no one at the reception The room was more like a 1*dingy bedsit room, my better half checked bed, there were many nasty stains present. This is not an Inn for families to stay at Checked out 1 hour after checking in and booked another hotel. Waste of money will not be returning

Beautiful room in a fantastic coaching in, easy check in, helpful staff and a good breakfast

This is an active pub, and being older does not have the best sound proofing. It was fine for us, but there is music on Friday and Saturday nights until 11pm

good price decent breakfast

great location, welcoming staff, secure bike storage

food wasn’t available that night BUT they did recommend another pub that was really good.

great hotel full of character

It was authentic and very historical.

The rooms were authentic to the period but there were many stains on the carpet and sofa in the room. There was trash left in the bin from a previous guest. the mattress has springs poking and the noise from the pub below was as if there were other guests in our room. There was no parking.

Location right in the centre of the city.the hotel is comfortable and full of character. Good value for money.

The shower it was a mixer tap shower over the bath . It was too hot to use and kept spraying everywhere.

good breakfast, good entertainment, nice clean rooms and an excellent position in the heart of the city centre.

Every thing was good no problems and the staff were very helpful. Breakfast contained every thing needed

Quirky building, lots of history, fabulous courtyard, nice bar. It was good to stay somewhere unusual and the location was handy for the centre of Gloucester so we could walk to most of the places we wanted to see. The staff were very polite and the breakfasts were tasty.

The room was clean but lacked investment. The bed was uncomfortable and I woke up with a sore back. One of the bedside lights wasn't working so I couldn't see to read at night. One of the shower doors was missing a bolt and hanging off. There were insufficient towels for two people and no bath mat or bath towel to stand on when emerging from the shower, so it was dangerous stepping onto a smooth tiled floor with wet feet. The plastic cups in the bathroom were too cheap. The wardrobe was full of broken hangers so no-where to hang up clothes. Please use normal hangers not those ones attached to a holder. There was no evening meal provision so we went out.

The room was amazing (we stayed in the Oak Suite). Breakfast was excellent. Suprisingly quiet considering it's right in the center. Powerful shower. Loved that it had a bath. Loved the history and the 4 poster bed (even if it and the floorboards were creaky)

The bathroom wasn't spotlessly clean

room was ok. brekfast was ok. Staff were very nice & helpfull.

The toilet didnt flush.

Very nice and helpful staff. Excellent English breakfast. Hotel and room clean.

Fantastic rustic building, comfortable, freindly. Perfect

nice hotel in central place close to everything