The staff were so accommodating as we had 5 little dogs it was great being pet friendly! And the views from this hotel of the docks and liver building were astonishing!

Location, close to ferry terminal.

Bed was not very comfortable.

It was close by to everything. The hotel was clean, the beds were really comfortable and staff were really friendly.

Can’t fault.

The view of the bay was nice. The location was good, close to the city centre. The beds were comfy.

The TV was not working. The water from the tap in the bathroom was always dripping. They gave us only one small towel for two people, and when I went to ask for an extra one, they didn't even have them. The towels and the bathmat had stains on them. The room wasn't even fully cleaned as there was an empty bottle in the shower. Also the water from the shower was dripping after use. We could hear all the noises from the corridor when people came in. You could not open the window at all. We asked for a room with twin beds and they were joined together with not enough space to move them apart. There was barely any light in the room and one of the bedlights was missing. They gave us only one card for the room and when I asked for an extra one, it didn't work. When I reported that my card didn't work, they changed it for me but then the first card would not work instead. I guess you can't have two cards working at the same time. I would never go to this hotel again, and I don't understand where they got the 4 stars from. It was overpriced for the very poor quality we got.

Staff

No coffee no water

N_/A think it is over priced

I found the staff at reception to be rude and abrupt they certainly needed some people skill training. Having stayed at this hotel before and did not encounter this i was very disappointed this time. They certainly didn't have the right manner to be the first point of contact for customers

Convenient and clean

Excellent breakfast , great location .

Room wasn’t ready