Staff beautiful bedding .Best veiw of the harbour and sea .very spotless clean. Everything u needed x only down side bed made some noise .really nothing .it felt homley and a personal touch x the bed was really very comfortable .decor lovely elegant. Worth evrwy penny nothing was to much for the staff loved it .

Bed was a little noisy

Staff very friendly and great views of the harbour. We arrived early morning and although check in wasn't until 4pm, we were greeted by a lovely young man (Matt?) who offered to take our luggage up to our room and gave us directions where to park for free. There is parking right outside the hotel but this is metered (free after 6pm).. Hotel is dog friendly. We were here for a gig at Ramsgate music hall so hotel was in a great location and a 10 min walk to the venue. Plenty of pubs and places to eat, wetherspoons on the beach with lovely views. Eew ould definately stay here again.

Nothing to comment on

The staff were very welcoming & made you feel comfortable. They were very helpful & accommodating.

The allocation of rooms cannot be guaranteed at the time of booking. In this instance however staff ensured the room was very pleasant & comfortable for me throughout my stay.

Dear Manager/Owner Upon arriving at your hotel yesterday I found the Hotel Locked and was unable to enter the building, we had arrived early and as it was a very windy rainy day we thought we could sit in your homely warm reception area looking out at the gorgeous big bay windows with a nice cup of tea or even a cold drink if it was available, but this was not happening, and was asked to come back at 4oclock, when we were able to check in, so we wasted an hour until the time we were expected, even thought it was 4.05pm when the door was finally opened. We was show to the room, and straight away was hit by a damp musky smell which all three of us ladies smelt immediately. We then turned on the wet room radiator to warm the room up as we were too cold to undress and redress for a family party. When we left we was unable to lock the room as the man on the desk said that he did not have a door key as it hadn't arrived and the carpenter was coming along to fix as we was lead to believe! [very strange but yet again we accepted this] Lucky we left after 20min and did not return until after 10pm, on our return we went straight to bed, 2 of us were unable to sleep due to the awful smell of damp the room was so depressing we felt that we had been in better hospital rooms. There wasn't anywhere to hang our clothes apart from the hook on the back of the door, and to top it there was a big industrial waste bin leaning against the window of the bedroom, i knew there was no view but to be looking at the bin just tipped us over the edge as we felt actually dirty from staying in that room. This has been second stay at your hotel this is why i had recommend that we stayed at the RH, and what a shame that the Hotel now felt like a hostel and not a hotel.

No heating in the room. Bathroom had a bad smell.

The location - I had stayed there before

complete lack of hotel service; I was left standing in the street as there was no one staffing the hotel. Rude and dishonest manager.

Beautiful room, with warm, friendly and considerate staff who can't do enough for you

staff where brilliant (lady) when we could not get the booking paid.

shower is poor. water supply weak.

Convenient short stop over due to New year work cover. Great parking. Clean hotel, friendly staff. Our room was on the top floor so we are ok with that but the hotel does have a lot of steep stairs.

Nothing really.

location and price

nothing

Despite paying extra to stay at a harbour view room, I was shown a room with a view of roofs of buildings around at the rear of the hotel.

in the morning for breakfast I was directed to a cafe owned by the Hotel at the seafront for breakfast. It was closed, due to open 18:00. Although it was a short distance uphill walk back to the hotel, I ended up paying for breakfast somewhere else with lovely views of Ramsgate beach.

TV was ruined in. Good picture. Comfortable bed. Good facilities in room/ tea coffee.

Previous occupants chocolate pieces on the floor in the corner of our room. No shower curtain so water on floor every time we showered

Very helpful staff

Room was a little bit cold Even with the heating on

lovely room bed v comfy and all spotless

not a big deal for me but I was in the annex and it is separate from main hotel

Outside the hotel ramsgate is a lovely place

The room damp and smelly could not move in toilet as very small there was a lot of small black flies in room all so dividing was was so thin you could hear next door talking the room we stayed in number 16 was not shown on Web site very disappointing as we paid a lot of money for our stay

lovely Victorian building. lots of original features. superb views of the marina and sea. very enthusiastic greeting from Matthew - he’s an absolute hoot!

room was a little small but we much time in it anyway.

Good view from bedroom

Advertised as a suite I was expecting something very luxurious for 275 a night. It was a standard room. The price seemed to be only about the view which although nice was not worth 275

staff were really friendly and welcoming

the smallest bathroom ever - but quirky !