The beds and room good.

The fact that we had to pay extra to swim extra for eating in room .

Very comfy bed and great location, room very clean

The staff were very friendly and helpful and the room was very clean. But there were a whole series of things throughout the hotel which were out of order / being repaired. The swimming pool changing rooms were in need of a good clean and some showers were out of order, as was the steam room.

Hotel a bit tired in places but all very good staff lovely.

The staff were welcoming and friendly. The hotel and spa facilities were just amazing.

Nothing

Reasonable size room and the gym

£20 payment for car park and no guarantee of a space if you left and returned Lack of drinking water cups in the gym

It was very clean and tidy, and our room was lovely

We had some noisy neighbours on our corridor

Beds were comfortable and staff were friendly

The room we stayed in was nice apart from waking up in the morning to find an awful sewage smell coming from the bathroom and shower only worked with freezing cold water.

The room how nice and clean and tidy it was . And how friendly it was and relaxing

The staff was very friendly. Little touches left in our room made the stay feel more special

everything was lovely room staff And food .polite efficient and very helpful staff.

Lovely venue for the function we were attending.

Beautifully well maintained. Clean and comfortable.

This is the second time I’ve stayed here, this time was with two of my friends for a girly break. The hotel was reasonably priced, with a nice pool, steam room and sauna. The location is perfect as it’s centrally located, making it a great base for exploring the city.

The car parking was over priced. We had two cars, and had to pay the full amount for parking. A discretionary price for two cars would have been helpful.

Staff friendly and helpful and the hotel clean

Cooked breakfast was a bit congealed and overcooked dried out

Room very good size. Nice to have bath as well as shower. Quiet area were room was located. Swimming areas lovely.

Daughter’s room by lift so she said it could be noisy. TV’s too small when watching from the bed due to distance. Bed rolled when getting in on a couple of occasions.

Everything was spotless. Staff very friendly. Zeyad was really helpful

Nothing

Location, breakfast

Car parking was difficult to arrange

The decor, the location, the 9th floor had a great floor.

Why empty a jacuzzi and fill up during opening hours, most disappointed this is why I booked this hotel, do maintenance when closed. The sockets for hair dryer are to low on the desk. Makes it harder to plug in appliances

Bigger room than we thought it would be. Nice to have the option of a shower or a bath. WiFi speed was good. Steam extraction in bathroom was very good.

Had to ask to replenish tea and milk as staying for 2 nights. Chef in resteraunt was rude. Swimsuit spinner was broke in mens leisure changing rooms and women's didn't have one. Toilet roll holder was wonky.

Location

Noise

There was no hot water this whole stay, we were told it was an issue that would be fixed quickly, however that was at 5pm and at 10pm after we had came back for a meal it was still not working, we then tried ringing again but no answer and was then told it would be fixed by the morning , in the morning it’s still not been fixed and was told ‘not sure when it will be working ‘ by a manager. To be honest I’m appalled at the customer service and don’t seem to understand why they’re offering rooms fully priced when they’ve known for a few days that the water isn’t working. This is because I spoke to a lady who’s been staying in the hotel and this issue hasn’t been fixed for days so I don’t understand why I’ve payed to be honest

Staff were amazing

The staff

Everything the staff were extremely friendly the hygiene how clean it was the location I would always stay at property when you go Cardiff

There’s nothing I didn’t like about the property

The room was beautiful and massive, and very clean. The beds were comfy, there was already an iron and ironing board in the room. There was air con, and all the staff were really friendly. There was a place to store your luggage if you arrived early. You can also use the pool before you check in. Pool area was lovely it had a jacuzzi, sauna and steam room.

I know saunas are supposed to be hot, but the sauna was that hot my skin was actually burnt after I sat down on the wood after 3 or 4 mins. Check in is advertised as 3, most hotels let you in if the room is ready but it was company policy not to check in before 3 so if you're eager to get to your room, make sure you're there early as there was a huge que to check in by about 2.55. The hotel itself was beautiful, couldn't fault it. However I'd reconsider adding breakfast onto your stay. At £16.95 per person I thought it would be top quality. It was awful, the sausages were barely cooked and the egg yolks were rock solid under the hot plate. Usually with a buffet breakfast your plates get cleared through the meal but no one cleared anything we ended up putting all the plates on the table next door to allow room. There was no raspberry or strawberry jam, when I asked about the pain a chocolates as the basket was empty was told it'll take at least 15 mins to come out. This was at the end of the breakfast, so I declined. If you're paying that amount of money for a breakfast it should be top quality and re stocked regularly especially as the location is about a 5 min walk from the food court in St David's centre. Would stay here again as the hotel itself was lovely, but would highly reccomend venturing out for breakfast!

Location convenient for work. Guy in gym helpful and apologetic about broken equipment.

TV didn't work, engineer came said reception would contact me, no one did. Couldn't get through to reception and gave up. Enquired why at check out, told not their issue as was evening shift problem, very poor service and attitude. E mailed complaint to manager, contacted after 3 days after chasing and no real explanation but offered 20% would be refunded to my card, never arrived. Overall appalling service particularly as I complained through official channel. Treadmills in the gym all broken except one which rattles too much to use, same issue since January 2023. Phone in room also faulty had to call from mobile and even then rings and rings and little response from reception. Stay elsewhere, awful, tired, poorly staffed hotel.

The room was spacious and clean. The bed was very comfortable and I slept well. Nice to have the option of both a bath and a shower in the bathroom, and plenty of towels.

Waiting for the lift for breakfast was painfully slow and not able to use the stairs to the dining room level. Tissue box in the bathroom only had one tissue left in it so ran out.

Friendly check-in staff

The room was very dated and just didn’t feel very inviting. The bed was so hard and the pillows were just as bad. The shower gel pump was broken (and locked into position on the wall, so I couldn’t tip it up to get any out) and the additional one in the bath was empty. After calling reception twice and waiting for an hour, someone finally came to sort it. I could hear aaaaaalllll the traffic and sirens and alarms that Cardiff had to offer. The car parking was so frustrating to sort. You can pay cash…or use yet another car parking payment system which then tries to charge you £38 instead of the £20 stated on the pricing board. The initial look of the hotel when you walk in, is stunning, but after you peel away the surface, all is not as it seemed. The corridor fire door was faulty too, 7th floor…I recommend that you have someone look at this as this is there to protect your customers.