Great location and park passes in price of room

Small breakfast room. Awkward toilet flush as you have to pump the button to prime the flush. Not advised on this at any point till I went to reception to say toilet not flush properly

Lovely stay room was perfect with a lovely view of the pond and surrounding area. Caroline at reception was amazing going above and beyond to help us a credit to the company.

The entrance arriving at the hotel was nice, the entrance in the hotel was nice and the receptionists upon arrival were welcoming. It was in a great location.

This was a birthday gift for my daughter and her partner to have a night away. This is the first bad review I have given and we have all stayed in many locations. My daughter said "It's such a shame as it has great potential" please see the good points as this was their expectation for the entire trip after a really good start when first getting to the hotel. After this it all went downhill. The hotel needs to hire more/new cleaning staff. It wasn't clean, cobwebs around, the food looked like it had food/drink splattered against the wall. It wasn't good. The food at the hotel was shockingly bad. Microwaved meals really. The spaghetti Bolognese made my daughter sick. The waiter who brought the food came back in a matter of seconds to ask how it was. My daughter hadn't had time to try it yet and her partner had just put a fork full in him mouth and so couldn't answer. Although trying to eat some to not offend, they left most of it. The waiter asked if they enjoyed their meal which they said they didn't but didn't want to complain. Upon paying, the gentleman was rude saying "I'll deal with you 2 in a minute" he rudely said "so what was wrong with your food then" which they tried to explain but he went off to get the manager. This made my daughter and her partner feel embarrassed as they didn't want to complain, they wanted to just pay and leave. The manager, Paula Norton, came over and was extremely rude to the 2 of them. They tried to explain when they first got their meals the waiter asked how it was but they had not really had a chance to try it. She practically called them liars saying "Pablo doesn't do that". Her attitude was appalling! The breakfast was not good either. Although the bed was comfy, we believe it may have had bed bugs as they have both come home with many bites on their back and legs. They need the plumbing looking at too.

Absolutely everything!!

Everything was just spot on, nothing to complain about.

Spotless ,comfortable Friendly staff, Superb food, Good sized rooms

The toilet in the room was hard to flush

Good bar service and pricing

Breakfast was poor with limited choice . Extra charges i.e. Early arrival dailyroom service

Breakfast could have been more organised better cooked better and better staffed.

The lady on reception when checking out on 26/5 at around 1020am was lovely polite and friendly. Location is perfect

I expected more. We had a room at the back with a bad view but rooms at the front were free. Could have requested so not a big issue. The bed and sofa bed was very uncomfy, the room was clean but dates. It needed a lick of paint as various marks and drips on the walls. The chairs sofa and bed base was also heavily stained. The curtains were the biggest downfall, they are too small for the windows even when closed fully on a spring night and morning, with a 3 yr old as well, it was horrid. It was still shining through them at 940pm and at 520 it was shining through , just pay for wider curtains or blinds . Also having to pay for a hot choc for brekky... shocking lol