Ramada Plaza Wrexham

Given wrong room key, had to go back down to reception from 3rd floor to get another key card. Room and facilities in room lovely, but wall marked up everywhere, and would really benefit from a touch up paint job

Reception staff were very good, helpful and happy.

The breakfast staff , although not unpleasant, were, in my option, under trained and under staffed. Several times my wife asked for a pot of tea for two at breakfast - to be told there was a jug in the corner - very bad and no spoons in sight ! When she asked another waitress, she obliged at once. I accept that after a coach load of guests had breakfast before us, the vast majority of tables were left uncleared for some time. Leaves a poor impression, as there seemed to be few other guests.

Friendly bar staff and room was comfortable. No complaints

Rooms were a good size. Easy parking.

Struggled with managing functions and individual stays. Took room service phone off hook and closed restaurant when other events on. Spa and sauna were both cold. Staff were friendly and tried hard but seemed very inexperienced or poorly trained. Very Fawlty Towers experience trying to get a drink at the bar on our first night. Everything a bit tired.