The rooms are nice and clean. It is quiet so we could rest well. The staff are real nice and the location was perfect, close to a lot of restaurants and cafes.

Location was perfect, nice beds, clean room, super nice staff.

Breakfast ended too early. Ir is from 7am to 9am.

Walking distance to best restaurants and supermarket.

Excellent location, very friendly staff. Cleanliness 10/ 10.

well located and safe, staff is great and very professional

no a/c in my unit and no water by the time we left today very early morning

It's a great location in the Zona G, Nnce design, quite spacious room, nice balcony, very clean, comfy bed, beautiful dining area, delicious breakfast, very friendly staff, all smooth in communication.

Details but quite annoying - lift did not work when I checked in, so I had to carry the bag till the 6th floor by myself, safe box did not work either, and the balcony was constantly open as I had to ask for a key to close it, because anyone could walk in from the neighbouring balconies and take my stuff, as the safe box did not work. TV did not work. The water level in the shower was constantly raising while showering. All of that had to be requested at the reception and it took a day to fix some of the things (not the shower though). These things should be really a basic standard. Attention to those ones with a light sleep - the walls are thin and you can hear neighbours being active in the night as if they were in your room...

Very comfortable rooms, clean, quiet, in a great location, near to Zona G and Zona Rosa. Plenty places to eat round the corner and an amazing little eatery/bar next door called Perdido. We didn't interact too much with he staff but the place was really comfy and secure. I read all the reviews about the lift and renovations - it's true there were some renovations happening but they were so minor they weren't even noticeable and didn't affect us at all. No noise. And the lift was fine, I think one day when my partner got in it wasn't working but it must have been for a short time.

Nice Buffett mix, eggs made to order particularly liked the fresh fruit

Wi-Fi was an issue on our floor for a couple of days until it was repaired, then fine

the breakfast was fantastic the room was very clean and the bed was very comfortable. the staff was very friendly, polite and helpful.

It was a good place to stay and the location because you con find a lot of restaurants the style you want

the elevator was out of service and we stayed at the 5 floor so yo can imagine 🙃

Nothing!

I am in a foreign country and only speak a few words of Spanish and show up at the hotel and learn that they unilaterally and arbitrarily canceled my reservation without notifying me. And Booking was no where to be found for help.

location

breakfast

I went to Cartagena, Medellin and finally Bogota. What I can tell is that the best staff from all three was Bogota. I give 10/10 to this hotel. All staff were very kind, specifically JUAN CARLOS. He went beyond my expectations. He helped my friend and I in all the questions we have. The room was very clean, restaurants around and the transmileniun was about 10 minutes away from hotel. I highly recommend this hotel. The bed were so confotable. Breakfast delicious and you can ask for different varieties of your choice. In the contrary, in Cartagena was very limit of choices. Love my stay and I will go back to this hotel. ❤️ IT!!!!

I like everything.

Desk staff very professional and helpful. Good-sized room. It was nice to have all the TV channels when I ended up in bed for a whole day with altitude sickness. Breakfast was good.

It was far from the city center but all the restaurants there were great so that wasn't too bad. The laundry service is a little expensive so you should either have a lot or really need to do it. It was done well.

Very nice restaurants nearby and overall a nice area. It was safe even though we didn't got out after 10.30 pm. The breakfast was really nice especially the different fruit juices. Staf was also nice.

No one speaks English 🙃 No air conditioner🤦‍♀️

The location was really good. Plenty of restaurants nearby, good food and even a heardresser. The quarter was safe. The hotel was clean and the breakfast was good especially the different fresh juices and fruits.

It was autumn season and the temperatures were quite low. The rooms did not have air-conditioner which was uncomfortable. The staff was nice but only one guy at the reception speaks English. Anyway we managed to get along.

poor WiFi

The staff was very helpful and very accommodating. I was able to check in way earlier than anticipated. Juan, at the front desk, went above and beyond to make our stay a great experience.

Nothing too major, but the showerhead in our room was spraying upward to the ceiling. My partner and I laughed it off and forgot to tell the staff about it.