Mooi en gastvrij

Nvt

Everything!

Nothing

Het ontbijt. Het is duur, maar wel erg goed.

Bij een Hilton hotel verwacht je een Nespresso koffieapparaat en geen oploskoffie op de kamer. De vloer van de badkamer was stoffig en er lagen haren in het bad. Niet handig dat de föhn niet te gebruiken is in de badkamer, omdat daar geen stopcontact voor is. Verder wat onvolkomenheden als een stopcontact waar de stekker uit viel en dat dus onbruikbaar was en een lamp die stuk is. Geen ramp, maar voor die prijs en die naam verwacht je dat niet.

Was heerlijk en voldoende keus

In de vakantie misschien wat langer de tijd voor het ontbijt

Goede kwaliteit

Temperatuur

Good location, big rooms, comfy bed

Clearly understaffed, ignored my request (via booking.com message) for a baby cot (they also should have seen the ages of children - where do they expect baby to sleep?) , there was no one to help us with luggage at check in (or even open the door with a ramp from the car park)

The location of the hotel is very good.

Parking is in the same building as the hotel, operated by a 3rd party company. You cannot get an entry card for the garage, you have to pay for every in/out based on tickets making it very-very expensive. The staff is telling to use Q-Park app, which is not available for my country (I cannot install it).

Very thoughtful, friendly employees (especially at the breakfast), good location close to the city. The breakfast itself.

Way to overpriced (!) for rather mediocre, aged rooms. Breakfast ends already at 10:00am, not really suited for long-sleepers. Lobby toilets unclean/smelly at times. Missing/superficial declaration at the breakfast buffet (really bad if you have allergies or vegetarians-vegans). Loud, automated window covers. Feels like an a rather average Hotel, and not like a 5-Star Hilton

Kamer was top

Dat de housekeeping om 11 uur de deur keihard open gooide en riep: GOOOODMORNING

Perfect hotel for a stay in Den Haag, spacious and confortable room, no noise, calme and very clean. Big parking place under the hotel Dog friendly ! Great location

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Very clean

Same as above

Location

We asked for rooms on the same floor. The receptionist acceded to the request without telling us that one room was a PWD-ready room. It was thus very uncomfortable for us since everything was lower (shower, mirror, sink) and adapted to be used from a sitting position. We would have appreciated being told that in advance and we would have preferred to be on different floors instead. The receptionist was inexperienced and did not know the answers to our questions. The breakfast buffet left much to be desired. There were often empty trays and refills couldn’t keep up with the demand. The servers were rude - they took our orders for eggs and told us they wouldn’t deliver them. However the tables around us were getting their eggs served to them. Very disappointing for a Hilton hotel. It definitely did not live up to expectations of a Hilton.

Breakfast was good. Staff were friendly, location was great, easy to reach several places.

The room overlooks a courtyard, that wasn't so nice. It was very disappointing to see that people hang around the entrance and smoke and makes every guest going in and out of the hotel walk through this cigarette cloud, without the hotel management doing nothing about it. The whiff of cigarette can even be faintly perceived in the lobby, due to the breeze blowing in through the door. Having paid so much, and with the reputation of Hilton, I expect hospitality to start from your outer premises, the door, into the hotel. There are also people allergic to cigarette, so don't allow people hang around your entrance and blow it into the faces of everyone going in and out of your facility!!!

Friendly staff

Bad facilities. They don’t provide water. Awful interiors. very expensive for the quality of the hotel…it’s very basic.

clean and looked after,

lack of free carpark, lack of free swimming pool.. generally expensive, reception debited my card with 50 euros, and promised to debit a outstanding difference when checking out, they debited additionally full amount and have to wait for 50 euros credit!!! I found it unfair, unprofessional and super enjoying, do not recommend..

We know the hotel and it was great as usual. That is why we return.

Nothing we didn’t like!!

clean

no complimentary water , no slippers , no luggage delivery to room, expensive parking