Lemon Tree Premier, Malad, Mumbai

The room was very comfortable. Cleanliness was up to good standards. Staff was courteous & helpful.

The room intercom was not working efficiently and had lot of communication issues regarding contacting room service & reception. Also 1 of the elevator was not working leading inconvenience & waiting period.

Buffet dinner quality not up to the price being charged. over priced and quality of buffet dinner not up to the standards

This was our second visit to property.The staff is excellent starting from entrance Secuirty ,valet ,front office ,housekeeping ,culinary and F&b team.This time we stayed for 10 nights and all staffs made up feel like home .Breakfast team make us feel comfortable, delicious food made by chefs , our rooms were kept clean at all times without us asking all the preferences were taken care of ..thank you Aditya from HK as most of the time he was taking care of us , F&B service team especially our in room dinning Preeti, Ashish and other colleagues .Fo team was always ready to help for anything.Sorry if I was missed anyone names .Overall it was lovely stay.

Product wise I felt the bed mattress was not comfortable.

Good clean rooms and facilities.Close to shopping mall.Friendly housekeeping and room service staff.

I stayed for 6+ nights. The buffet served was same everyday.The rooms especially the centre ones aren’t sound proof so you will hear conversations and TV noise coming from neighbours.Some of the staff at the reception were not very friendly. The hotel is advertised as 4*, but it’s at best an ordinary 3* hotel but unashamedly charged similar to 5* per night on some days. Definitely not worth the stay beyond 1-2 nights!!!