Nothing

Staff were rude especially reception Was given a room with no air con and told rooms don’t have air con Room unclean Bad location Mini shop closed and no shop near by

Wonderful location and facilities

A bit overpriced

1) Breakfast was nice. 2) Staff prolonged our stay for 1 hour, which we are grateful for considering the situation with thermal pool.

1) First room suggested by the hotel staff was for those who smoke. Smoking smell was all over the place, so we changed it to another room. Taking into account it’s a 5 star hotel, it would be nice to have nice clean room to live in even if it’s a smoking room. 2) Second room was better but still had some points of improvement. Firstly, the safe locker was not working properly, so we had to call for a technician. We waited for 1 hour, so that he could check the locker and fix it. We had only one day in the hotel starting from 4pm, so loosing time was a big “-“ for us. Prepaid service(water, amenities, etc.) wasn’t there, so we had to call several times to have it. 3) Reception staff wasn’t friendly and could hardly understand English. During the check in our questions were ignored. Guest relations staff couldn’t help to solve the issue either. They approached us several times asking how is our stay but even after hearing out the problem issues no measures had been taken. In general staff here don’t speak good English, so be sure to have google translate if you need to communicate. 4) Room service wasn’t working properly since we had to call over 10 times and no one answered, so we called reception 3+ times to make an order of spaghetti, which is quite easy to make as some might think but 5 star hotel chef here couldn’t handle it. 5) Thermal pools weren’t working and nobody said it or mention anywhere before the payment was made. This is kind of ridiculous since people usually come here to Balcova to go to thermal pool. It was a big regret coming here since we couldn’t go to thermal pools.

The hotel is really nicely decorated and looks spacious, with really good extras like swimming pool and thermal pools. Food served in the breakfast area was tasty and good variety. We ordered some main dishes to our room too, that was also tasty. Pools are great. I loved the location. While having a breakfast one lady from the hotel customer relations approached our table and asked if everything is alright. We said some complaints and she promised to resolve same day which she really did. We left the hotel pleased...

The bed is really firm, not on the comfortable side. I had pain in my hips and legs. The pillows are very soft, there is no middle between those two. The bed was really disappointment.

It´s a very beautiful and quiet place, very good to go with family.

I don´t have noting to point, because I like very much

Very clean and kind and polite staff

Great place, we are coming definitely in the winter as well.

The spa owes me a free massage ;).

The breakfast is amazing a lot of choices.The service was really good! Staff was very professional!

Actually everyone was friendly and helpful! No complaints.