Hacienda Encantada Resort & Residences

Pretty landscaping and scenery, choice of eateries with generous portions, choice of pools, fridge always stocked, no need to walk with electric carts, friendly staff

A few days of noisy upstairs neighbours (small children), pool music selection not geared to seniors, Mexican performance could be better advertised

The grounds and view are stunning. Whale watching from the infinity pools is hard to beat. Walk up to the chapel. The view and the church really special. The activity director was a lot of fun.

Our room was sad. Missing ornaments and splotch paint on the walls. Dusty throughout and dirty floors. Our patio lights didn’t work. No complementary water ever in the rooms and if you ask housekeeping, you are told to go buy it at 3x the cost. We were also told to not drink the tap water. Two star places in MX make water available. (Apparently, this water gauging at the resorts in Cabo is typical). Food was hit and miss. Good one night (risotto) and the worst rigatoni I’ve ever had the next. We did not do all inclusive as we knew we would eat off campus a lot and I’m glad we didn’t have the food package as they seemed to heavily limit the number of all inclusive diners- no walk ins. We could walk-in because we were paying full price. The pools were dark very early but so were the lights around campus - 7 or 8pm so walking was impossible in parts without your flashlight. They played the same playlist everyday. 80s music. A little too Groundhog Day. No nightlife to speak of here. Staff in general were decent but not friendly except for the ones hitting on our daughters every day. This was our second stay and definitely our last.

Great variety of restaurants and pools, with a beautiful high quality spa

Not enough sun loungers for groups to reliably sit together

Beautiful property. Staff attentive

Room leaked water puddle when we woke up. No shower pressure. Cockroach in room. Noise early in the morning. TV didn't work. Drinks ordered at the bar were not good and expensive.