Location and the apartment size, layout and decoration are perfect. .

We arrived and discovered that the number of beds were incorrect as our booking and things were broken. Immediately, we contacted the property and booking.com. Nothing resolved, one of us always sleep on the static sofa without bedding, for 5 nights. Not happy at all for the price I paid! Only the 1st day the lift is working, all other 5 days, no lift. The entrance to the apartment is awful! The whole building smell of burgers as Five Guys Burgers is on the ground floor. The location and the apartment itself are perfect. Bad building management and servicing team let it down, utterly

The apartment itself was nice and big and the location very central

The elevator was broke so we had to take the stairs all the way up to the 5th Floor and when you enter the building it kinda looked very confusing, trash laying around the stairways, stairways also partially blocked with steel cages on wheels. The entrance to the building was also hard to see/find.

Location

Cleaner

rooms, bath, location

Horrible, terrible and filthy experience! Outrageous untrustworthy bad customer service. Do not use this accommodation! Stranded in the heart of the city, I had to book another hotel in the neighborhood. Nov 2022. I arrived in the evening, fully packed. The elevator was broken. It must have been for a long time since the entrance to the elevator was blocked with a lot of trash on each floor. Went 6 floors up using the staircase. Each floor littered with large open piles of smelling trash (see photo's). I was unable to reach the apartment due to a locked door blocking passage. This door had a code I never received. (I received codes for the front door and apartment, but not for this one.) Since this is an unattended accommodation, I had to call a service number. After some time they finally answered, acknowledged the problem and would call me back for a solution. I was never contacted back! Called and mailed numerous times, but no success. Ignored completely. After a long time, left in the heart of the city with all my bags, I was eventually forced to look in the neighborhood for another hotel to stay and ended up paying a lot more!! But it gets even worse: The next day I got an email that I could cancel the booking on Booking.com. But that is a *scam*: Cancelling after the date of arrival does not work on booking.com. Plus filing a complaint with Booking.com does not work either due to a loophole in the way booking.com handles complaints: I sent a screenshot of the call log to show the failed attempts, a copy of all the mails I send during my waiting time there, plus the mail in which they agree to cancel and refund the stay. But Booking.com only acts when they get a written approval of the accommodation itself. And whenever booking.com contacts them for this, they never answer back. So Booking.com acknowledged I will probably never get refunded for the stay I never had! A good customer service would have refunded would have give a compensation.

Night of terror. building without a working elevator. there was a party on the top floor, I complained to the administration and they called the owner of the party saying that I had complained. the owner of the party went to my door to take satisfaction and fight because we had claimed.

My only question is why and how is this still on booking.com ?? I saw review from other people’s and noticed this building has been neglected for a decade but how is this still on booking.com ? So disappointed

Everything!

Only the location was good.

Property is not being taken care of. Read the reviews below. 90% of the discrepancies have been have been going on for at least one and a half year. that includes the website to checking in on your day of arrival!

the central entrance door was broken, one part of the door was open and hence anyone could enter. this didnt make of feel safe. the lift was also broken.

the entrance hall and the lift. the water pressure of the shower was terrible. the appartment it self was great. nice beds and plenty of space.

I like the location. It was close to the shopping area and central station.

One of our doors were broken so everyone could just walk in. I called and mailed about this the whole evening and they send somebody the next day at 14:00. Our first evening we couldn’t go out because of our stuff. Nobody responds to my emails/calls about any compensation or refund. The apartement did not look like the photos. Almost everything was dirty, luckily not the bed. A lot of things were broken and we send videos/photos about this all. It was not what we expected to get for €360,- for 2 nights. We stayed at the 6th floor with no elevator. The stairs were dirty and it smelled in the hallways. The first night someone had a party appartement next door. I reported this and i am just being ignored about all of this. I heard from the people who stayed there that this is the place to party. The communication is very bad and i hope to get in touch with you.

I didn't like anything of this apartment, so I am writing in what I didn't like!

I didn't like the Rooms, Bed rooms, bathrooms, and services was also pathetic, they don't answer properly, customer service don't come online fast, if you don't have keys or codes, then you have to wait for there mails, I waited 2 hrs outside apartment, I had shared photos, when I entered Apartment someone else was staying and she had the keys and codes, of my apartment, if they share confidential about codes and all, how can other people get the same codes. I feel the cleaning people have keys and they gave Rooms to other people if no one is there. And all the dirty works goes in this apartment, like Boom Boom,. And all other stuffs. As there no reception, so no one is going to check . It was worst experience for me.

The lift was always dirty, broken furnitures.

the location despite the fact that they were repairing the streets and the noise was a lot the apartment is very well located

Poor service in all aspects The reservation was made but I never received the entry pin, I lost the first day and I had to pay for accommodation in another hotel since they never respond to messages or concerns. The building both the apartment smell terrible the furniture smells like urine and the apartment was dirty both inside and outside TV doesn't work In short, the worst apartment I have rented in my entire travel history. I do not recommend it at all neither the apartment nor the company

Location was fine

The homeless man sleeping outside our door. Sexual excrement in the elevator. Party in the stairwell until 6am. The apartment itself was comfortable but just a little grubby. Cigarette burns on the bedside table for instance.

The Size

No Security AT ALL. Woken at 4am by drunks off the street trying to get into the apartment! A homeless person living on the 1st floor! a disgusting chair with covers all ripped off and foam showing. 4 mugs, 3 plates, 3 pieces of cutlery.

Location

Owners need to invest some money. Too many things need attention; Door to balcony does not lock Front door lock not best Lift did not work - I was on 6e floor Bathroom light switch was broken Plates, cutlery, pots, pans just about suitable for 1 person only

The flat was dirty and there was no clean towels and bedclothes. Only after 5 hours and thrid phone calls staff react on our complaint.

great location, bed was big and comfy

TV did not work, no light in the shower, furniture broken and un comfortable, poor cooking and crockery equipemt

spacious, clean beds and kitchen.

floor was broken which was hidden with a srewed down thin (ripped) carpet. A drawer in bedroom was broken with sharp nails exposed, not kidproof! And one window had no curtain at exactly the location of a huge led screen with bright and flickering lights for advertising. It lit up the whole square and also our room. The elevator was very dirty and half the time not useable because of trashbags of burgerplace downstairs. three flights up is a bit of a walk by stairs, but much worse; there was a homeless person sleeping in the stairwell and also leftover garbage there. The outside door could be opened by hand so no need for a code - anybody can just walk in! Truly shocking and very unsafe. And a huge pile of trash right next to the door, which was there for our entire 2 night stay.

nothing

we’re still in the process on a refund for this trip, it was a disaster

Location was good, but it doesnt compensate the dirty status of the apartment.

The whole facility was completely dirty, awful, full of dust and garbage everywhere. Not from one day, they don’t clean at all. There were garbage bags pile up. the apartment was also dirty, full of stains everywhere. poor on light, noises until midnight. No water pressure at the shower. The main door of the building didn’t work. the place was not safe. All is based on codes, but main door didn’t work and they didn’t answer the emergency phone. No front door, no one managing the arrival for support. A completely disaster. horrible experience. Not worthy.