Na recepção a Esmeralda super simpática, a primeira impressão é a que fica, o Sr. Severino, sempre solicito. Tudo limpo e tranquilo. Café da manhã maravilhoso.

A única coisa foi que pedimos pizza pelo app, e então solicitamos uns talheres para o lanche, mas não foi disponibilizado, e o motivo foi: "Não temos disponibilidade". Olha, eu acho difícil de um hotel desse porte, não ter talheres disponíveis. A gente só queria, pratos e os talheres. Acho que não quiseram, já que não consumimos do próprio hotel.

Ótima localização, boas acomodações e café da manhã

Quarto confortável, bem decorado e amplo.

O preço é extremamente alto! O café da manhã é bem básico pelo preço que se paga na hospedagem. Muitas opções industrializadas e poucas opções saudáveis.

Limpeza

Poucas variedade de frutas no café da manhã

Localização, hotel tem boa instalação.

Atendimento

Estrutura precisando de reforma

Excellent location, great staff and really good restaurant. They also offered transfer to the airport which was really helpful.

The room wasn’t the best, specially the shower. Definitely not up to a 4 star standard. Also it was a bit confusing to find the entrance to the hotel at night time as they are renovating the main lobby.

Breakfast: nice to have fruit and hot options. However, no variation during the week Bed: firm, but bouncy and a bit small (standard double) for a couple. Clean linens. View nice from room. Nice pools, including a very warm wading pool and cool, but comfortable swimming pool.

Single pane windows: noisy, both due to traffic, ambulances, motorbikes and constant plane arrivals and departures. Appearance of rooms: very worn paint, soiled furniture, dirty-looking electrical face-plates.

n/a

the structure a little bit older

location. in front off the airport

don’t have a good restaurants close there

everyone was helpful at hotel and restaurante! the Piscina area was excellent

trouble with elevator key.

Great location walking distance from Congonhas airport. Good size room, clean and comfortable.

The swimming pool was closed

Everything was exceptional

Location

Bathroom, power shortage, breakfast

The food is absolutely disgusting. Although my daughter and I were hungry it was impossible eat it. It also arrived cold. Not a nice experience.

local

mal conservada