Pool View Food

Poor internet Dodgy hot water

Nice view ,niew room ,Sarah was lovely

Bit expensive

Nothing

Everything !!! The pictures are a lie they are 20 years old, The place is in disrepair, run down, filthy. The hosts didn't even offer us water after 2 cyclones even when there was no tap water after the cyclones and no power for the entire time after the cyclones and didn't even offer to take into town for supplies we had to catch taxis everyday. No generator on site even knowing in advance that a cyclone was expected. They didn't give us torches, they only gave us a couple of candles after the first cyclone. The beds were stained, uncomfortable, damaged and old. They call themselves a resort yet there were very few staff to be seen. The bathroom leaked was putrid, pieces missing from the vanity, stained toilet and the bathroom was not cleaned at all. There is only one key, that in it's self is slack beyond words and dangerous. The safe was new and not set up to work and she just gave us the instructions to do it ourselves. The fans were rusty. There are just too many things to list. My advice, DO NOT go there.

The staff were friendly, prompt and always available. The food was great on-site and a beautiful location.

location … ease to transport …ability to have a 2 bedroom apartment… staff were friendly and welcoming

furniture in lounge area not functional for a family of 4 to sit and enjoy / relax - might be okay for short visit but for week long break it needs upgrading … bathroom / shower functionality was not at the standard expected of this price point

The view from our room, the balcony, the chef for dinner, the staff are really helpful. Kim and her partner were great. The chef was our favourite!

It is extremely overpriced for what you get. The rooms are big but ours was full of ants, we even had them in our bed. The beds are so uncomfortable so hard to get a good rest. We tried to book the breakfast package (but never happened 🤷🏾‍♀️) which is only available for an hour or so. And is only toast, cereal and fruit. We also booked airport transfers which never arrived. While the chef is amazing, he's only available for dinner, you can't get a meal before that or purchase any snacks from there in between meals, so you need to do a grocery shop even if you're travelling without children. Limited bar options as well. Great place for older couples or if you don't mind an uncomfortable bed, lots and lots of quiet time, and cooking your own breakfast and lunch.

Nothing Unhygienic/ Ants moving across the room/ in your bed and pillow. if you love to sleep with ants then you can book

unethical management/ lack in respect/compliance

Great communication with manager Kim, super friendly staff, amazing location - not far from Port Vila, garden is beautiful and clean. We were surprised by delicious food at their restaurant. That was a great choice and we will recommend it to everyone!