Memoire Siem Reap Hotel

Always warm and friendly when I stay here

The staff were excellent. Both the people that worked at the front desk and the people that cleaned our rooms. They worked very hard to make our stay as easy as possible, from booking taxis to making suggestions for things that we could do.

Very clean, WONDERFUL staff, very accommodating. Rooms are a little tired, could use an update but overall a great place to stay to see the sights. Good location, easy to get to.

Rooms just need a little update but really comfortable and clean.

Kind staff. I booked a massage through the hotel and got a discount. Great massage closeby, the staff follows you to the place (1 minute walk). The location was good for us. A tuktuk to the center is cheap. Also, right across the road we found a cafe with good coffee and wonderful lunch, so we could just walk over.

We were at this hotel in 2018 and back then we had an absolute amazing experience, and gave it a 10 out of 10. With the same expectations we booked it this time, but had a totally different experience. First of all the lobby was filled with offerings (I guess because of chinese new year). Although we understand the culture and tradition, In our opinion it was strange to do this in the lobby, it was very full. Staff wasn't as welcoming as we experienced last we were there, but they were kind and helpful when asked something. The next day there was a party in one of the meeting rooms next to the pool area, and the music was extremely loud and terrible, so it wasn't really fun to sit by the pool (we had to wear our head phones with our own music). Breakfast is OK, but nothing special compared to the other hotels we've been. Our room was on the street side, so we woke up a couple of times from the noises outside. Also, the bed was quite firm. When I asked for a mattress topper, they didn't really understand what I meant, but eventually they managed to get what I needed and put on a topper (quite thin, but helped a little).