The hotel is beautiful and welll located, staff friendly and helpful. the room was clean, comfortable and well decorated.

The breakfast could be better, not lot a variety and slow service.

This hotel is a paradise within the city. It has lush greenery as you enter this magical hotel. The staff was beyond helpful, especially to make sure we had a wonderful anniversary. Veronica was amazing that makes arrangements and communication I highly recommend.

nothing it was perfect

Fantastic location and beautiful hotel.

When opening the bedroom window there was a lot of noise from other guests walking or sitting in the internal courtyard as well as the music being played by the hotel.

This is an absolutely stunning hotel. The gardens are truly lovely. The staff is very attentive. The breakfast was delicious.

I have zero issues or concerns regarding this property.

everything was great, the food, the room, amenities, coffee at the room.

bed sheets had some stains and looked a bit old. the bathroom’s skylight was dirty too.

location

No desk in the room, only one electrical outlet to charge phones etc. Room was really noisy because it opens on a courtyard where everyone talks. And the morning everyone staying wanted breakfast at 7am they didn’t have a buffet like they had on other days. So even though the hotel had booked taxis for all the groups, we didn’t get breakfast.

Stunning architecture, wonderful location, fabulous staff, quiet for major city centre. Beautiful throughout.

Cold, cold, cold! Easily the coldest hotel I’ve ever stayed in having been to 78 countries across the globe. There is no heating in the room or the main areas of the hotel. The kindly staff though got us electric heaters and hot water bottles. And it’s summer! It’s also very uncomfortable to sit. The furniture is all very formal and hard. The garden furniture is all dining chair variety. The restaurant chairs are uncomfortable beyond belief and totally out of keeping with the style of the hotel. Our room was not very clean. On arrival there was a used tissue on the table. The rug hasn’t seen a vacuum cleaner in many a long year. One night our towels were changed for one dirtier than we had used. All this being said we had a great time and I repeat the staff were exceptional. They just need a little more thought about guest comfort.

stunning

nothing really