good location

room small

Accommodations were OK, but not over the top & didn’t expect to be.

Beds were not comfortable, for the price beds should be of better quality. Also there was a naked woman in her window across the street. Not the hotels fault, but terrible view!

No heating in the room

Warm and cosy!

N/A

With some protesting, the owner did eventually give us a new room. After this initial problem, our stay was quite pleasant. Nice view from the window, nice breakfast, reasonable decor.

We were a family of 3 coming because the hotel advertised a family room (double and single bed). We arrived to find that the second bed was in fact a sofa bed which we were expected to make up ourselves. The unfriendly owner told us we needed to make our own bed with a 'I really don't care' air. Luckily we tried to make the sofa bed before going out. We then found out it was broken. When we asked the unfriendly owner to help us, she told us it was broken and shrugged her shoulders when we asked her what we should do about the fact that one of us now had no bed to sleep on. We had to really push to get her to take responsibility for her own hotel. She seemed to think it was ok for us to make do with just sleeping on the sofa (for a nearly 6 foot, large frame young man). She offered us a token discount in the same uncaring manner. It took a strong disposition to complain enough so that she gave us a different room.

clean welcoming and presented well

bed not that comfortable and creaky

A1 location for Beckenham town and the Beckenham junction station. A couple of minutes walk to both and then a 20 minute train to Victoria

Not a big deal but room and bed were quite small

convenient for my work schedule

The bed and bedding stank of stale aftershave. shower needs attention and clean. Mosquito in room. breakfast stale croissant and horrible coffee.

The room was lovely, the garden was beautiful, the staff members were very kind and helpful. The location was perfect, quiet neighbourhood, just a few minutes walk from the train station or bus stop.

Unfortunately the bed was very uncomfortable.

Location. Good off street parking. Bathroom facilities.

No greeting or welcome from host. Very impersonal through speaker system & told we would find the key in our door.

Location is great near the station and a short walk to the high street. The staff were friendly and helpful, breakfast was a good continental the whole place was clean and the garden was a lovely bonus

Unfortunately the mattress in our family room was not comfortable at all, it wasn't firm enough and collapsed in the centre. Luckily the sofa bed was firmer.

The location was good, by the station

The staff were rude when asked simple questions, spent most their time chatting in the cafe or garden until late night. There was no mini fridge in the room. The cleanliness could have been better, shower kept falling. The rate is quite expensive for what you get.

wet clean friendly staffs

at parking availability

Very clean and comfortable room. Lovely spacious shower with good power/water flow. Great location. There was no one at the property when we checked in, but was a very easy process to follow, using the doorbell/intercom. Free onsite parking too which was excellent!!

good location

lack of parking for vans, but that is to be expected nowadays.

clean welcoming all good

pillows were lumpy and too heavy fir the summer, room could also do with a fan