Kandy The Tourmaline

The size and maintenance. The service was also nice. The family room was big. Breakfast was also quite an extensive range. Loved it!

The absence of lift.

Friendly staff

Everything good

Nice place top of the mountain and very good view 👌

To reach the location are difficult can't see the name board at night and night staff was very busy to answer the phone.

The room was spacious. Nice view of the mountains in Kandy could be seen via the windows. The breakfast was exceptional with variety of Asian as well as Western dishes. Ample vehicle parking slots were available. The staff was friendly and very helpful.

The rooms were not clean. The floor was not swept properly and it had lot of dust. Entertainment equipment such as DVD player were malfunctioning and we had to ask front desk to fix it. It took more than 30 mins for them to fix the issue with DVD player. I would expect those to be fixed in advance so that guests need not waste their time. Drainage line in wash basin in the washroom was clogged and it drained slowly. There was no hot water in the tap fixed to wash basin in the wash room. Washroom was not properly covered.