Pool. Starbuck on premises. Good restaurants in easy shuttle range.

Overpriced restaurants. Resort fee and taxes. Should be folded into room price or at least disclosed when booking.

beautiful

lack of food options

Don’t do breakfast but generally the restaurants were difficulty to book and apart from the Jose Andres at the Cove the rest were very poor.

Poor food - everything deep fried and not always hot. Lights out in bedroom. Dishwasher not working. Fridge needed replacing. Mix up on food and beverage credit. Waiting for a refund which is promised very soon.

large garden and swimming pools, lazy river, pleasant beaches

no available restaurant on site - one has to travel to have a dinner, almost every restaurant should be reserved well in advance, otherwise you will wait long to get a table or you have look for a place for dinner outside the resort. If you want to go anywhere from the Reef there is a long distance to cross. That feels inconvenient and uncomfortable oftentimes. Nothing is free in this resort. No drinking water in the room, even if you pay 1000 USD per night. Ridiculous!

They did not offer us breakfast despite paying a very important figure for the suite

Almost everything, part of the AquaPark could not be used because they had problems with the water flow, the employees who manage the games decide who goes up and who doesn't, you don't even measure less than 48 inches, you practically can't use the water park, crazy! !

Great location and water facilities.

Horrible customer service. Staff are not efficient at all. one bottle will cost you $10 USD.

very clean, great accommodations, beautiful setting

extra daily charge for WiFi, few places to get coffee

The hotel and grounds were exceptional.

It had so much to offer, it was endless!

The resort was beautiful and very clean, we had one night that didn’t have hot water, in my opinion had the hotel over booked for that water the boiler could keep up. We loved the property and everyone for the most part was very nice, the only thing the food was a little bland than what we are use to and that maybe a destination thing. Also getting around was crowded but doable, we walked all the way to the lazy river to find out it was closed and it didn’t say that on the map or the app. Other than that a very nice resort.

Lovely location, good service and comfort everywhere.

A little expensive for food and drink around the facility. The view on booking.com showed an ocean front..The room was an ocean view not an ocean front.

Room and the facilities were great. The food options at night and the overall night life was terrible. I was hoping for live music and more activities by the pool, steel drum island music vibe, fire pits,

Nightlife and night restaurants were bad.

It was a little expensive in terms of meals and availability of vegetarian food however chefs were open to making us vegetarian food if told in advance.

I didn't like that breakfast was not included in our package

We book the room on booking. And they charge us another 650 dollars cause of "booking is just a part of the charge" Will not come again

The room had a great balcony and view and had the sun most of the day.

There was not a hotel bar or a casino. Upon re-reading the information specifies a casino on the resort, ie at a neighbouring hotel, which needs to be clearer.

Friendly and helpful staff and facility was very clean

Everything

Room: Many thanks to Erin, Reef and Cove booking - manager - for his prompt response to our needs and assistance.

the complex was maintained to a very high standard … staff was friendly and professional

it would have been accommodating if there was a curiosity shuttle to and from the airport

Beautiful location, wonderful water park facilities, friendly and helpful staff.

Very expensive to eat anywhere on site. The rooms at The Reef were starting to look dated.

The hotel is modern and the kitchen is really nice to have specially since the food is so expensive.

The food has 10 % tax plus 15% gratuity. So it really adds up. even for simple meals.