Convenient location for needs,clean space,comfortable beds and pillows,clean bathroom , plenty of hot water .

Great value is derived from the balance between quality and cost . Also very friendly and approachable staff . Service from the time we checked in was professional.

Need more cutlery .

Excellent customer service , especially Sam at front desk , delightful and helpful.

TV is a bit small .

Excellent value for money. Comfiest hotel bed I’ve ever slept in. Room was clean . Onsite parking.

Nothing we didn’t like, it was perfect.

It was clean & comfortable . We were out all day, so it was ideal for our needs.

Really bad and we stay at least two motels a week across Victoria, this one is a no Ho

A lot, awful pillows, SO old and dated, VERY uncomfortable “lounge” whatever you want to call that “thing”, SO HARD, same as the chairs provided. The spa we would not use, it did not appear to be maintained.

Modern fit-out and quiet, close to Eltham

Some fittings in unit needed maintenance - looks a bit shabby

I love the location of this property. It’s close to bus stops and close to the Eltham Center where you can hop on the train to the city. It was also super comfy and they had TV and wifi which was great. It was also quiet despite being on the main road. I also really loved the kitchenette. I was able to cook meals and it was just perfect.

The wifi was a little spotty but it wasn’t really an issue.

Spacious room, comfortable beds, nice bathroom, great amenities.

It’s actually the 2nd time I have stayed at this location and both times , I have been met by friendly & helpful members at every step of the way . From the manager who met me at 11pm , to the cleaning staff who saw me on my way out , everybody was pleasant and cheerful . Would definitely come back with friends .

Our neighbor was a bit noisy late midnight . Thankfully it didn’t last long .

The staff were absolutely lovely, room was perfect for my needs

House keeping could of been a bit better

24 hour check-in was extremely handy for us, as we didn’t get in until 12:40. The late check out was super handy for my son, who was waiting for me to get out of day surgery.

I'd like to thank Eltham Gateway Hotel for the great service as our room was under maintance under short notice but they were able to comply with a better room and was very accomadating. Along with leaving a book at the hotel they mailed it to me quite prompt. VERY happy with my stav. Thank vou again.

location close to where we wanted to be

check in could have been better but overall was good

The room was large and had all the basics.

The room was very dated and gloomy and could do with work to update it. The kitchenette could be better stocked, there are stains on all the furniture and bathroom vanity which even though I am sure is cleaned well makes it seem unclean.

Bed was comfortable if firm. Bathroom was good

Very poor lighting. No compendium or information in the room. There were no coffee cups and we had to ask for them. No breakfast was offered.

Location

Air conditioning didn’t work plus bon in bathroom full when we arrived and not emptied following day either.

Good to have parking and the room was clean. They were good about check-in times.

There was only coffee provided and no tea. The room was much more dated than I expected from the photos. TV channels were very limited. Entrance to the rooms was difficult as very rough surface and even though i requested a ground floor room, we still had to navigate some stairs which was a bit disappointing.

Leafy suburb with friendly staff.

Bit tired, worn-out and dated. Not the most clean. Had to use a broken remote for tv. Well overdue for renovations.

Perfect position for clients attending nearby wedding . Well set up. Clean , check in and out was easy.

Nice clean room with plenty of space, a nice shower, a well-appointed room on the bottom floor, and laundry facilities on site.

location

too many stairs. I asked for no stairs and even thenI had one staircase to manage. no mirror for dressing or applying makeup, except for one over basin too high. only two tea bags to share. the show was dangerous to manipulate- room 25. shower head gushed cold water which spilt over room and floor. I would never stay here again. the property needed care in the gardens, broken down unpainted- tired.