The location The breakfast was great they have 2 proteins option 2 caeb option cold meat and cheese they’ve also 2 types of national fruit on our station they have watermelon melon and papaya

Cleanliness

Breakfast

La ubicación excelente

La atención de uno de los recepcionistas uno morenito que usa lentes muy mal a la hora de expresarse hacia los turistas como yo eso fue el 28/3/24 por los demás muy bien y luego que la habitación que aparte con la aplicación no fue la que me dieron reclamé pero nadie logro solucionar y mucho menos ajustar la tarifa porque me dieron una habitación inferior a la que me cobraron

Outdoor/bar area.

Hallways to room a little too dark. The only staff that seems happy with her job and was pleasant was in the dining area; everyone else looked miserable and lacked hospitality etiquette.

Service, location

No hoy water in May room

Everything was awesome

That there is no little fridge in the roon like other hotels

The location worked well as a base. The staff were very friendly and kind. The pool is large and surrounded by plants and trees.

On arrival we were told that we'd been upgraded to an Excecutive room (what a treat!) though discovered it was small and pokey. Grateful we were given an upgrade as the original room would presumably have been much smaller! Pricey for what we paid.

First, the front desk staff here are very attentive and friendly. There was always someone available to help or assist when needed. I observed staff helping other guests with even the smallest of things. The restaurant staff are also very friendly and always helpful, even with my limited Spansih, they helped me order and didn't make me feel like an idiot. Breakfast is good with fresh fruits and buffet style eggs, pancakes and sausage. Everything was clean and nicely maintained. The pool was clean and inviting. Nicely equipped gym area as well as the outdoor restaurant area. The decor throughout the hotel is very chic without being over the top. Great location in the city, easy to go to other parts of the city. Did I say that the staff here are Great! There was a private party during my stay which would continue to 3am, one of the gentleman from the front desk informed me and offered to switch my room to the opposite side of the hotel to be away from the loud party. There were flyers posted in the elevator but I must have missed them. I'm grateful for his help and forethought to at least ask me. I made a huge difference. I also have a service dog with me. Everyone was very nice to my dog and assisted me with him without issue. I highly recommend staying here.

I would have liked to have a mini fridge in my room but that's not a complaint. No room on my floor had one so it's a small item.