Loved the pools! Loved the breakfast selection, super yummy!! The staff were all lovely.

Great layout and did not disappoint based on the images we saw before we arrived.

Nothing really.

Great location and fabulous breakfast.

We were upgraded from a duplex to a family room which was fantastic. Indeed within the family room there was a table and a small room with 2 single beds where kids could sleep with a door which is more friendly as parents and felt less risky than the stairs in the duplex room. Buffet breakfast was fantastic as usual. Extremely friendly staff all along. Great to have a reserved area at the beach for the 1o1 hotel. We like this hotel so much it was the 3rd time we went for the week-end!

Nothing that I see

Well maintained property. Excellent customer service.

The huge bed was amazing

The rooster next door waking us up

Everything was exceptional 👌. Nothing to complain about

The buffet 😋 was yummy...the location is so convenient...in the heart of Sanur... everything is accessible

This was a great location for walking everywhere in Sanur. We loved the set up on the beach with deck chairs and umbrellas to use when we liked.

The pool situation was interesting in that the pool rooms had no privacy from all the swimmers.

Great location. Staff were amazing and the pool great as well. The food decently priced but the $10 breakfast buffet was the real highlight!

A bit of construction happening on our floor but they wrapped up before it got too late.

Close to town

Had pool room ppl from above could see u swim, had to remind staff for fresh towels, never replaced clean cups, phone never worked until I said, never had safety lock on door ( had NO intention of fixing it ) Breakfast was Just hve stayed at many place and this would be worse . Did offer us free meal voucher .declined ..

Just about Everything. Room, cleanliness, staff, accessibility, Food, drink.

The in house Spa was not the greatest but I believe that when we visited they had only just started the offer and we’re working on how to deliver on best service.

The hospitality of the staff

None

Everything was great

Great hotel with good facilities. Room was clean and great aircon. The breakfast each morning was really good also. Staff friendly and helpful (calling taxis etc). Great location, heaps of restaurants nearby and a large grocery store next door!

nothing really

unique concept

a bit of late night kitchen noise

being next to the pool was great though it was shaded a lot so was cool. which was still awesome on those hot days. we also enjoyed being close to everything around Sanur.

I think the hotel itself is just recovering from covid still and working through its kinks. we really did not like the food at the hotel.

location

a little noisy

The room was clean and good size. I love that it opened directly onto the pool and it had a large desk for working.

The breakfast buffet was terrible. My partner and I asked for oat milk latte and we got regular milk cappuccino without the chocolate. The breakfast didn't accommodate for dietary requirements and we ended up having to so somewhere else. Whilst the accommodation was great I won't be getting the breakfast package again.

how lovely the staff were and the cleanliness

nothing

We are party of 3 - parents and 21 yo son - staying in the duplex room. We also have another room for relative in the deluxe with access to lagoon. We like it that the hotel is in the center of Sanur where lots of shops and cafe and restaurants to enjoy. The room fits 3 of adults very nicely, a bit tight for our taste but manageable. We like the beds are comfortable and the pillows are comfy. House keepings and room services are also very good and response fast to our need. WIFI and TV work well. We especially also enjoy the room with access to lagoon, we spend a lot of time in the pool! We also appreciate that kids can enjoy breakfast for free! I enjoyed Pantai Karang beach in the hotel facility. Wish more can be offered such as water/coffee/tea.

Lights in the bathroom is a bit dim for our taste. Shower also not strong enough for our taste. I wish I have a small table next to the bedroom (only one small table in the other side of the bed). Parking is a bit challenging but manageable. Room is very close to each other, we can hear people talking in the other room. Our room is facing swimming pool and on Sunday morning noise come very clear from kids swimming etc.

size, pool access

room smelt mouldy and damp