There was a pool, it was very cold. The room was very basic. Not decorated to a good standard. The saving grace of this hotel was was its location in the city. Breakfast was one step above the gruel served in a siberian prison.

Breakfast, the condition of the Bathroom. Overall the lack of cleanliness standard.

close to the Centro zone, good facilities & pool

Loud noisy people around the pool until late

Second time there in 03/2019 and 03/2022, room was better and larger and more modern than the one back in 2019. Same friendly and helpful personnel and good wifi reception. There is a restaurant in the premises with very very competitive prices!

You dont have any choice of breakfast. Everybody got the same eggs, seemed scrambled or estrellados to me, accompanied with either rice or pasta. Didn't have any option the one day were served with rice the day after with pasta. A couple of bananas in the fridge, plane and choco/cocoa puffs. This isnt the same breakfast served exactly 3 yrs ago. You dont have any other option when booking this hotel. They simply shove you the breakfast, which I am definite, it doesn't worth more than $20MXN. Three years ago, breakfast was awesome with lots of choices and buffet type! Better offer an option to the customers to opt out the breakfast.

The air conditioning worked well, and it was very hot there at that time.

I had to go around a rather dark corner on the way to my room.

The location is very good. I think that the price is good for what you get, but the photos are not very accurate to represent that the hotel is quite rustic.

Breakfast was not great. The staff was not super friendly. No late check out, explained with lies. They said it wasn't possible because the system charges you for the room "automatically" if you dont check out EXACTLY at noon, according to them. The beds were mushy on one side and hard on the other.

Everything was super, just a couple of hiccups but nothing that would change my mind to come back

The breakfast need more love.

I liked the location of the hotel. Friendly staff!

Menu wasn't great. Some rooms quite old and not that nice. Shower pressure poor.

Location

I paid for breakfast and had to get a bus early before kitchen opened. Staff was totally unwilling to accommodate me with food parcel or discount

The outdoor space was really nice to enjoy! The staff was very helpful and friendly.

good location, staff is very nice, cozy rooms

Very clean

In dining room coffee was only available from 7-10am. Breakfast was provided but no option just what they served to everyone.

Location

Breakfast

Room cleanliless, only eggs for breakfast, shampoo and soap, the AC was leaking, full parking...

Location

Facilities looks old

Nice garden and pool.

It was noisy.

Central location, good value for money, comfortable and spacious

Nada

Pretty much nothing

First of all, the welcoming by the staff was not pleasant at all, they had very little hospitality since the beginning. Our room (groundfloor) was by far one of the worst hotel rooms we have ever slept in (and we have travelled quite a lot!): the entrance door and the bath’s window faced very closely only a concrete wall, providing no light at all and the only other big window in the room faced on the common swimming pool but surprise, surprise… it was not obscured! Therefore everyone could easily see inside our room, forcing us to keep the curtains always closed and making the room even darker. The bathroom was small, old and ugly and had dirty towels. Beds were small size and in general the room furnishing was stuck in the 70’s. Breakfast was included but it was very very poor and it imposed only 2 choices: bread and jam or rice with meat (coffee was cold too). If you’re looking to spend a nice stay in Merida keep away from this place.

Great location Nice indoor courtyard Parking available Walking distance to town square

No glass in the bathroom window so we had to keep the bathroom door shut in order to keep our room cool We did not have an updated room - ask for one Bring your own toiletries No face cloths available