位置很好就在永兴坊旁边， 房间也非常干净，性价比很高

泳池在装修，房间有些地方需要修理但是整体很干净

Staff Cleanness

Nothing

Staff are very friendly, many of them speak English, the doorman / concierge was very friendly and helpful. Location is a bit far from the subway although it's still within a walking distance but we used uber to travel everywhere so it didn't really matter to us. Breakfast was great, some may want more western food options but we're from SE Asia therefore we were content. The room size was standard, slightly outdated but was clean and comfortable overall. The indoor pool was clean and enjoyable. It was a positive experience and would definitely consider coming back.

The room view is not that great (view of residential apartment buildings) but perhaps nothing can be done given the city location of the hotel. On the other hand, we were given a room at the highest floor (9th) which we appreciated.

Location

The staff doesn't know English well, not enough for basic communication even reception personal.

No one speaks english and we checked out a day before the due date and they didn't inform us so we wasted time and money to go to another hotel, the breakfast was only Chinese not international

The concierge, Jones Zhoul, was the absolute best.

The beds were too soft.

The breakfast is really good. there’s a lot of choice including local specialities, which is great. good quality products.

The swimming pool, overcrowded, open to outside guests, dirty water. It was the reason why we went to the Hilton, Xi An summer being super hot. We stayed 5 minutes in the pool and didn’t come back. we almost couldn’t go because we didn’t have swimming caps, but we managed to borrow some.

The staff were extremely helpful from check in to check out and everything in between. They assisted me in setting up my rewards card to have a discounted breakfast. The breakfast was delicious and had a good mix of Western and Eastern foods. Concierge assisted me in booking a private car and tour guide for the Terra Cotta Warriors. Upon arriving from a day out the concierge offered me a water before heading up to my room. Pool facilities were nice and it was very close the East Gate of the City wall. There is a large street market down the road from the hotel as well. It is easy for cars to enter for pick up and drop off. All staff were on point and very helpful. Room service was efficient and delicious with a mix of food options. Although desserts were missing from the menu. Breakfast could also be ordered in advance the night before for room delivery and the food portions were very large. I had a king room and it was very spacious and the soaking tub was nice. Housekeeping changed the towels daily and replenished hygiene items as needed. As of the writing of this post you will need to show your local health code each time you enter the lobby.

During my stay the hot tub was not working, and it appeared that the pool was also used by the community for lessons making it difficult to swim during the hour I went.