The hotel was easy to get to, friendly staff, great dinner and very good breakfast. There was available parking (with fee). There was a nice coffee shop next to the hotel and several sport shops so we could buy everything that we missed. The pool was very comfortable and there were different saunas available to use.

I think that the parking fee is a little bit high for a small town (8 Euros per night). There were no available water during breakfast. The ski resort in Wirl was smallest than we expected with no mid area ski options. The restaurant on the top of the lift wasn’t accessible for no ski users.

design, atmosphere, food, sauna, rooms - really warm interieur design with cozy rooms and materials. sauna is spacious and has a lot of options, nice area to relax and refresh as well. restaurant is very nice, food options are great, inviting and charming

the team really is nice and welcoming. as it is new, it still needs a bit of smooth operation which will come over time once the team is working like clock work. I believe it is just a matter of time until they are "well oiled machine"

- very centrally located near bus stop, ski rental, ski pass shop - food was really nice. - personal very friendly and willing to help - I can really recommend this hotel

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clean rooms, new renovated hotel, good breakfast, delicious 4-course fancy dinners, cozy spa, friendly staff

Location and the size of the room

Nothing

High quality One off my best experience Quality staff

Nothing

Great room, Nice sauna and a amazing breakfast

Hotel was recently renovated (stylish) Room was specious, clean and bed was good (apart from the pillows). Bathroom perfect Swimming pool is nice albeit somewhat small Spa area is very pleasant (nice to receive bad robes and towels). Both the spa and swimming pool do close quite early at 8pm Dinner and breakfast were good. (Nothing too fancy but solid food) Staff is very friendly but the communication was sometimes a bit difficult (not a great German speaker myself)

There is sometimes a bit of a cigarette smell in one of the breakfast areas and the spa

Very nice stay! We will come again!

super hotel tip top un regal

The cheese plate...and the bacon

Everything is pretty basic. You have decent breakfast and the dinner was a bit weird once or twice. I had the feeling they just don't try hard enough. They are doing their job and that's it... Ah...and the spa ! Unless you go for the naked sauna, it's useless. Tried to go to the sauna with my girlfriend; the moment I opened the door, there was a old fat naked guy in front of me. My girl blocked and asked me to shut the door. That was the sauna adventure. There is a small indoor pool...not warm...with bubbles in one corner. I couldn't find the purpose for the pool since it was in a different area of the spa, in the "swimsuit on" zone.

Nothing really. But we had prejudice due to the circumstances written below.

We had a reservation from 9-13th March. Due to the COVID-19 we asked on 9th of March for guidance from the hotel having a pregnant friend and a friend with heart disease. They were incredibly unhelpful and very unprofessional. (Just for the record, by this time, it was obvious that Ischgl had many cases, but the ski resort wasn't shut down yet.) So at the end we decided that the two endangered couple will turn back from Salzburg and only two of us made it to the hotel. They never gave back a single penny from the two cancelled rooms saying that the government hasn't shut down the place and that is the guidance for them. I think the behavior of the whole region was irresponsible and very unfair towards the tourists and the local workers! And this hotel is definitely not an exception from it! I will definitely never come even close to this place again!