My room was very nice and comfortable. The hotel facilities are lovely, but not well indicated: explore the bar area, the outside, the pool, ...

a water heater in the room would have been appreciated!

Amazing property! fantastic service

Staff super friendly and great service

Street noise and wedding event after 12am

clean; excellent breakfast; staff was very helpful

Room was clean

The price they charged me did not match what I booked

Very friendly staff! Good breakfast, security

Room was across from a disco, didn’t get much sleep, it was to late in the night to change rooms, be aware bathroom floors are very slippery I fell very hard in the bathroom I’m ok but watch out everyone, rooms are a little out dated could use a refresh

Great Location in the City. The rooms were very clean.

I had a bad experience for 3 reasons: i) even though the room reservation conditions were that I was going to pay my room upon arrival and nothing was going to be charged during the reservation, the hotel charged me with the full amount. Then I got to the hotel and charged me again. They said the first amount was some sort of insurance charge in case I did not show up. Now I am waiting for the hotel to solve this issue. ii) Problem resolution should be improve. iii) The noise from the bars in front of my room was really bad, the Hotel should improve this for those rooms on that side of the hotel.

It was ok

Service

EXCELENT AND SAFE WILL RECOMEND . STAFF WAS GREAT IT WAS ABOVE OF WHAT I EXPECTED

I was bited by bedbug

Costumer was excellent and service very very good , excellent food,the only issue was the mini fridge always hot because I try to keep my stuff cold. But the rest was excellent thank you

Fix the mini fridge

Ability to arrange airport transfer in the middle of the night, helpful front desk

Creativity of the kitchen "schnitzel with tomato sauce", non-english speaking drivers

Location in SPS !

very old hotel, I felt like I traveled to the past, 15 year....

I like how they catered for me, it's incredible what they did. I stayed there for a couple of times before...somehow they realized the food didn't match my ridiculously strict diet. They changed the menu and had food I could eat. I would never expect this from anyone. This is the type of place your going to here....it's a place that no matter which staff you get they are honest, caring and kind. They genuinely want you to be happy, or they are incredible actors. The staff in this location is what makes this the best hotel I have ever stayed in. If your coming to San Pedro this is my favorite spot to stay.

This is the best hotel I've ever stayed in and there's nothing I don't like.