The reception area was bright and inviting. The staff were very friendly and welcoming. They took care to listen and help me with the process of checking in and explaining how everything works.

I didn’t like that there were no shower curtains or doors for the shower room. No face rags/wash cloths were in the bathroom. I had to request those. The shampoo/conditioner/liquid soap were not labeled.

The food was amazing, especially the Italian restaurant. It’s right on the beach in the bay with hardly any waves. pretty decent snorkeling. The staff was so friendly and professional, especially the bartenders.

The fish at the buffet was a little over cooked as well as the scrambled eggs. However, the poached eggs were excellent, as well as the rest of the food.

I enjoyed the transportation from the lobby to our room. They not only drop you off to your room but they also carry the bags up the stairs for you as well.

I’m an understanding person especially when it comes to understaffing, however room service was extremely slow. Had to call the receptionist three times just to get more towels. I’d suggest new phones for the room. I also suggest new beds for building 200 bc our bed was extremely hard. The shower also could use some working. I also think you guys should update your buffet and bar.

The grounds, the pool.

closer to water view from unit

Hard to navigate as the resort is on hill

unclean room, lack of stay support

We liked the room with great views over the pool to the sea. 30mins easy drive from Liberia Airport. Playa Iguanita was a beautiful castaway beach but you need a good 4x4 to get there over a rough road and there’s no cafe or services. Just a campsite

You get what you pay for. It’s not a 4* hotel in respect to food. The buffet breakfast, lunch & dinner were very average. Booking the al la carte restaurants was a nightmare, some people were queuing from 7am to book. The food in the Italian was better quality & service. The entertainment is poor. The resort is expansive and set in a steep bowl so if you struggle walking or steps beware, but they do offer a resort shuttle. But at a cost of £250 per night all inclusive it’s good value if you accept 3*. Trade up for Premium is worth it but can only do it as you arrive. There’s a small number of pool chairs with shade/umbrellas. It doesn’t take much to sort this and stop the early morning fights for chairs.

we just used it a one night stop over as it was close to the airport. which meant we didn’t have to think about food and could get a good catch-up sleep. so it fitted our purpose perfectly.

The staff was really friendly and helpful

the pool are and becas are not easy to access, specially for elderly people

there wasn’t anything to do. the food was not tasty. too many animals on the resort.

location, close to beautiful beaches

The room was a complete mess there was a leak in the sink, it was dirty and there were many spiders

food was decent. location was beautiful. view was excellent

activities didn’t proceed as scheduled. WiFi cut out in certain areas and didn’t work well in others. it was ok. 3/5

The staff and the close the beach was. Perfect for resting.

Room had few lights inside so the courtains should be open to have light.

The staff went out of their way to be friendly and helpful. The food available had good variety and was tasty. The beach was great.

Everything

The pool close too early.

The tour guide group. On the Beach tour group we’re super nice.

We specifically chose an All Adult , All Inclusive hotel hoping for a really good stay/experience, but we did not get that. The front reception staff were not nice at all. Majority of the time they were rude. Only the drivers and waiters were nice. We stayed 8 days, 7 nights and had a total of 10 rooms. Which were ALL paid for prior to arrival. Now they are calling us days after we checked out that they “forgot” to charge us on different things including the room stay. Not a day went by that our room keys didn’t work. They would get annoyed with us for asking them to redo our keys so would could get into our rooms. A lot of us felt they were rude to us because of our nationalities. Our group of 13 people mixed with all races other than White. We would get denied something but when another group that was either all White or all Hispanic asked they were helped. I could go on about this hotel but I’ll just stop. We’ve traveled to many places throughout the Countries and this is at the bottom of our list.

The bay ocean views are incredible, and the property is gorgeous. The pool was great and if you decide not to call the shuttle for everything you need then you get a great walk between the buildings and get to experience some of the nature.

I loved everything.

The food was good! I liked that they had Caribbean food and not all American food. Fresh juices. Lush greenery on the property, bungalow style rooms.

All adult resort should have some type of entertainment around the pool. The pool closed too early. No service around the pool.

pool

nothing