The staff were so lovely. Even though their English level was quite basic, they couldn't do enough for us. Also, directing us to where we needed to be and even walking with us to the taxi pick up on day one when we seemed confused. The breakfast was very filling and felt authentic, not trying to pander to the European guests. The building itself is lovely, with a couple of roof terraces that we wish we'd spent more time on.

I'd feel harsh to say anything bad... There was a language barrier but that's also on me for not listening in French class...

Fab location, lovely staff and our room was gorgeous. We had a lovely stay. It was 42 degrees when we stayed but the room was a lovely temperature.

We asked for bottled water for our room but we didn’t know we would be charged for it.

Top Betreuung im Riad, super schön eingerichtet und sehr gute Lage

The People. They were impeccable. They are very welcoming and accommodating. That is the highlight of our stay. From the moment we arrived until we checked out, the night manager, the cook and the owner exhibited genuine graciousness. They made sure we were looked after. If you have any issues, all you have to do is ask. They will deliver. And im sure that The Riad is amazing when its not raining or freezing. You should go and see the rooftop overlooking the tops of surrounding houses and shops of the medina. The have a nice spot to chill ( on a sunny day) and a pool as well ( im not sure if ot was heated).

I suppose the Riad is not built for cold or winter season as there is no proper insulation and considering that there is an open patio in the middle of the property does not really help. Since it’s an open layout, it was raining when we arrived so the place was a bit slippery. should we stayed here during the summer, this probably would have been perfect. Bedroom. Cold. I guess, considering the season, the property could have prepared more heaters duvets for the incoming guests to be comfortable and cozy. In fairness to them, they had one heater/ radiator inside but it was not enough for a massive room. And the beddings we had was probably the same for all seasons until we sent an email voicing out our concerns and the next day, we had thick blankets and another heater which solved our problem. Also, it was a bit dark even though all the lights were on. Maybe its for the ambience, but i think for what the guests are paying, they could add more lights and let the guests decide if they want it bright, or mood lighting. Since it was cold, having breakfast out in the patio was such a struggle for us. And Speaking of bfast, i find that for what we paid, there was not a variety of food contrary to the reviews i read before booking the property. Just a suggestion, the property actually have a “living room” where they could place heaters on the ground floor which they could serve breakfast when its raining or freezing. So guests will be comfortable having breakfast and not hunching while eating. The bathroom, cold. Also, i think that guests are paying enough to get at least free shampoo/ body wash and fresh looking towels. Not those that have already signs of usage for many years. I hope the management would consider the suggestions to improve customers satisfaction while staying at the property.