Canberra Rex Hotel

Location was good near to tram stop into town. Reception staff were welcoming and helpful. Top floor bar giving great views.

Breakfast only ok.

The staff were very helpful.

Nothing.

Location

WiFi is not good. TV is still an analogue TV, not a smart TV. Car parking is a bit small and full quickly.

I stayed for a week at this hotel. On two separate days I returned after a day at work to find my room unlocked. On the first occasion I was prepared to accept there had been human error by cleaning staff. I reported to the helpful front desk manager immediately and asked to be escorted to my room and for him to check that the room was secure before I entered which he willingly did. The staff assumed it was to do with an automatic door closer which they then had their maintenance team adjust. On the same evening I discovered my fridge had malfunctioned and turned into a "hot box". Food items I stored there perished. That problem was fixed the following day. Staff kindly put my newly purchased items in the staff fridge overnight. Two days later I again returned to find my room unlocked. I found this completely unacceptable, given that the hotel knew there had been a problem. When I allowed the door to close itself on leaving it worked perfectly. A hotel that cannot ensure security of guest rooms is not taking their business or competition seriously enough in my view. Thankfully my valuables were in the room safe. But my personal safety was as much of an issue for me. I could not recommend this hotel to any female guest travelling alone.