Great location and friendly staff! i love this hotel and will be back again and again.

breakfast is good

I think that the bathroom was not cleaned properly, on my arrival i found a plaster stuck to the basin and i reported it to the Deputy GM, the next day the plaster was still there. on my check out it was still there.

Overall, everything was good

N/a

Great value for money. Very close to the convention centre which makes it optimal - walking distance.

It’s close to a junction so I could hear the traffic from my room. But still slept comfortably

The buffet is very expensive and doesn't consider vegetarians. I could eat very little food for the amount I had to pay. The hotel should consider a reduced rate for kids and vegetarians/ vegans.

Great loaction. Limited variety

Friendly and nice staff Nice pool area

Rooms a bit dated

well organised for families

nothing

This is a top hotel, well positioned in Cape Town, walking distance to most attractions and you can feel the history. The entrance, outside and bar area is wow.

The rooms were not great and the wifi was poor from a reception and speed point of view. The staff at the reception were slow and not very helpful. I had to cancel one night of my stay and there was no willingness to compensate me in any way.

good breakfast and good room service

paying a lot don’t receive soap to wash your hands show basic check up of room inadequate. Also my room smell as somebody smoked in it and has an ashtray in it quite discusting as a non smoker and paying 4 k for single room not acceptable?

Very friendly staff, especially Anthony at reception. Convenient parking garage under the hotel, very good breakfast, nice pool and free shuttle bus to Waterfront.

Staff very friendly and helpful. The buffet dinner good but should provide an alternative a la carte

Buffet dinner good food but provide variety through an a la carte menu

Cleanness

Wifi connection was very poor.

The pool beds were clean and comfy and the pool food menu was excellent - very enjoyable food at an extremely reasonable price. We ate there every day and the food and service were excellent.

The breakfast was on every occasion a shambolic event. There was plenty of food of a good standard but queing for hot food was time wasting and the cooking did not seem particularly hygenic - sorry but we did complain to the front desk on day 1 and were told everything was OK.

Great ambience Great rooms

Staff were rude, we were ignored most of the times, they denied us conference rooms during our 3 days stay. We paid for transport the previous day and assured us our car will be available only for us to find no car and the manager was extremely rude to us. and refunded our money with no remorse for us to find ourselves an uber. There is racism in the hotel right from the reception to the restaurant. at the restaurant my colleagues were ignored for more than 30 min before taking our order. We ordered for periperi chicken which was extremely HOT.