Service was excellent and the food 5 Stars.

The staff were phenomenal... everyone was incredibly helpful and friendly. The view was beautiful, and the room very clean. The pool was wonderful too.

They were undergoing a remodel, so guests had to go roundabout ways to get to anything... obviously a temporary issue. They were kind enough to provide earplugs just in case, which I didn't even need. The curtains didn't do a very good job at blocking out the morning light. The room was clean and functional, but very basic... a clock and a mini-fridge would've been nice. It would be a 10/10 at a lower price point, but the value for the money wasn't there for me, personally.

great view.

it needs updating but the location was good.

The location was good. Easy quiet walk to main street area of the city. Pool looked nice but we did not get to use it.

They have a weird policy that they don't let outside visitors into the hotel after a certain time at night which made things difficult as we made plans with other friends in other nearby hotels but they would not be allowed even in public areas with us.

Had a great room with an incredible view of the volcanoes. We purchased the breakfast with our stay and that was delicious with quite a variety!!!

no air conditioning

location

availability

Amazing lake view, great breakfast and comfy beds, nice grounds and pool.

nice location

hot water is not consistent

very Clean, staff was so helpful and kind

You have to reserve to use the jacuzzi, if there is a party that reserved and doesn’t show up they still will not allow you to use the jacuzzi until the next time slot.

The view looking out to Lake Atitlan was beautiful. Hotel was close to the ferry docks

Everything was great

quiet environment, good for relaxing, close to lake, walking distance to port

Beautiful views to the Lake Atitlan, amazing breakfast. We were there for Children’s Week so thr hotel prepared great activities for the kids (outdoors’s cinema, piñata, etc. This is the second time I stayed there and recommend.

The suite was outstanding..great space, great views, very comfortable Good breakfast included

Restaurant limited for dinner. No culture of wine drinking in Guatemala. Only house wine available and it was terrible.

very attentive

had some transaction issues but it worked out

Great location, great view

For the price they could update the bathrooms

the room, the location

the pool was a lil bit dirty

the location and amenities on room

infraestructure is old

the space and the view

nothing