Boutique Hotel Traditional

Alles in allem hat uns das Hotel richtig gut gefallen. Die Lage ist super, direkt in der Nähe der wichtigsten Sehenswürdigkeiten und auch gut mit Taxi zu erreichen. Zudem viele Restaurants in der Straße. Der Einrichtungsstil sieht auf den Fotos zwar erstmal kitschig aus, in echt ist es aber wirklich stimmig und mal was ganz anderes. Die Zimmer sind super und vor allem groß, es gibt quasi Wohn- und Schlafzimmer. Die Sitzmöbel in Zimmer und Lobby sind kein Billigkram, sondern gemütlich und hochwertig. Das Frühstück war lecker, es gab viele durchdachte Menüs zur Auswahl, was ich sowieso besser finde als Buffet. Das Personal war immer hilfsbereit, hat uns Tipps bzgl. des Geldwechsels gegeben, auf unsere Koffer nach Check-Out aufgepasst und uns ein Transfer organisiert.

Wirklich nur Kleinigkeiten, Wasserhähne haben etwas zu viel Druck drauf, Duscharmaturen waren locker, es gab nur einen Mülleimer. Mir fällt aber so nichts ein, was mich wirklich gestört hat.

The hotel is within close walking distance of most of Astana's top tourist destinations (e.g., Nurzhol pedestrian Boulevard, Khan Shatyr -- the tent Entertainment Center, and the impressive Opera and Ballet theatre). The staff are very friendly and helpful (e.g., they printed documents for me, carried my heavy bags, and allowed very early check-in on my arrival day). The complementary breakfast was wonderful. There were many options on the menu and I was able to order exactly what I wanted. My meal was always beautifully presented and the service was fast and friendly. On my departure day, staff delivered my meal to my room at a very early pre-determined hour. This level of service exceeded my expectations.

I only wish there were more clear information (in English) about the spa and how it works. I think many international tourists would enjoy it if they better understood the process and options available.

Good choice of breakfast. Original decor.

The hotel and the rooms are are stuffed in a very nice traditional style! The location is very good: restaurants and supermarkets are just very closed. All the main sights can be reached by foot, also the new metro is not that far away. The transport service of the hotel to the airport and to the train station was perfectly arranged. The breakfast is excellent. The hotel also has a very good restaurant. Our stay was just perfect. We will certainly come back

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