Grand Beach

Le luxe la piscine la disponibilité , la gentillesse du personnel

Rien

Perfect Location

Bathroom floors looks dirty

A very pleasant place to stay, offering excellent value for money. The food was delicious, and the overall experience was very enjoyable. Highly recommended

Nothing

The only positive aspect of my stay was the staff. They were attentive, pleasant, and did their best despite the condition of the hotel( including Asela and Chamal, from the front desk and the restaurant).

If you are looking for a true five-star hotel experience, this is definitely not it. The hotel is run-down, and the common toilets were leaking, with heavily wet floors and even dead cockroaches on the floor. I stayed in the ocean-view suite with my daughter. The room had an unpleasant unused smell, and when one of the bathtub taps was turned on, water leaked everywhere. The intercom was also not working, which meant my daughter had to repeatedly go to the front desk for information and assistance. The Wi-Fi information was not provided at check-in, and my daughter had to go to the front office to collect the Wi-Fi code. Even then, it only worked on one mobile phone and could not be connected to my computer or laptop. When I informed the front office that the intercom was not functioning, the staff member simply said they were already aware of it. At that point, I did not bother complaining further, as we were staying only for one night and it seemed the staff themselves knew the hotel was poorly maintained. There was no room dining menu available, as there was no buffet for either dinner or breakfast. Had to ask thi too. During both breakfast and evening tea, it was only my daughter and me there, and the hotel felt almost completely empty. Overall, the experience was far below what would be expected from a five-star hotel.