Location, services, staff

Bed was too short for me

location

parking access

Breakfast very well cooked.

Breakfast service slow. It took 30 minutes and we were the only ones there.

Restaurant was very good, staff were excellent, beautiful historic building, love the original lift. Bathroom was very good

Could do with a lamp on both sides of bed, some more power points instead of a power board hanging from the tv, somewhere to put the suitcase would be convenient, larger tv, but these a small gripes.

What a surprise. Landing in this hotel you will land smack bang in the middle to a history time capsule. Must be seen to be believed. Staying here really bring the history of the town alive today. Do the town read and walk history guide. There’s one for the statues and one for the buildings.

Restaurant staff who booked us in after 6pm gave us incorrect advice on the parking. Told us street parking was free to 9:30 am and the had 2 hours free. Thankfully we checked the signage. My fault… I didn’t notice a check in time. Maybe a checklist with up to date information for non-reception receiving guests after hours will help

Breakfast was lovely, coffee was great. The parking was secure and easy to find. All the staff were friendly and made me feel comfortable.

GGod

The antiquated lift really is a pain in the but. Totally understand idea of maintaining a 19the century atmosphere but that is ruined by the Pokies. I am not sure what you really are trying to achieve. my wife really did find that lift harf work.

beautiful historical building and true to its heritage. great location for exploring Ballarat. very central

a bath with no bath salts a shower with no shower gel sounds like a first world problem but that was $250 a night in regional Victoria

The ambience of the hotel was lovely . The breakfast was delicious. The staff were so friendly ,the gentleman who checked us in was fantastic and super helpful. The room was fabulous and bed was very comfortable. The location was perfect. The parking space we pre booked was perfect and secure. Only problem during our visit the lift wasn't working but they were waiting for the repairman.

historic and nicely refurbished

bathroom floor drained towards the door but it was of minor inconvenience.

That it was a historical property.

It was overpriced for the kind of rooms and the condition of the room.

The location was great and the food was Devine complements to the chef.

Would have been great for staff to help get luggage inside to our room.

The room was clean and comfortable. The staff were friendly, helpful and attentive. The breakfast was delicious.

N.a.

very helpful staff and a lovely vibe to the place.

nothing