Absolutely everything was wonderful! we also stayed at four seasons (jimbaran and ubud), soori, six senses and ungansan resort and ayana was our favourite. The villas are HUGE and perfect for families, the facilties are incredible (kids pools, slides, kids club, rock bar, therapy pool, shopping etc) but the staff / service was the best we experienced in our 6 weeks in bali. They were extra accommodating for a early check in and very late check out (5pm) as we had a late flight home to London. The value for money is exceptional, we paid over double the room rate in other hotels for much smaller rooms and far less facilities / less impressive service.

so many options for recreation

the food is always a little disappointing

loved everything was amazing

pools , villa and views

got food poisoning dinning at Steak restaurant, reported it and not good follow up/ check.

Great location and wonderful facilities kids played in the pool all day

the villa had a musty old smell that you could not get rid of also full price for kids over 9 years so go on food package if offered

The employees were great but very overworked. They need more staff….the rooms were not clean and there were lots of bugs in the room dead and Alive. Not what you would expect from a 5 star property.

It was spacious and extravagant and sumptuous

The pool was hard to get into and the sun deck was shielded away from the sun all day

I absolutely loved everything about the villa we stayed in, it had all the amenities and was very private. the staff were all very friendly, accommodating and professional.

having to go home.

everything is perfect. felt like being in heaven

absolutely nothing

We spoilt ourselves and booked a cliff side villa with pool as a belated 25th anniversary present for 7 nights and it was amazing: quiet, relaxing, yet very luxurious. They are many resort pools to explore, we enjoyed the delicious breakfasts at the Dava restaurant and our butler took the experience up a notch in terms of luxury and convenience - such as organising restaurant bookings and answering all our questions with grace. The villa also gave us priority booking to the Rock Bar every night so we could jump the queue, which is a definite plus (weather permitting). The spa is fabulous, however a little too pricey considering how many spa places are available on the island. Beware Seminyak is not actually very close to drive to (especially when the traffic builds up) so not an option to 'pop' over regularly in my view.

My only gripe was the lack of AC at the gym - which was a common complaint from hotel guests. The heat and humidity were oppressive, and the AC did not seem to be working, making for a very sweaty and uncomfortable workout every day!

spacious

captive location and charged accordingly (for everything)

Excellent choices and flavours

the finishes were great, it’s so well designed and kept. the staff were exceptional. can’t fault it.

We stayed at the villa’s ayana and all was like in a dream ! We had butlers and all was well explained. We could enjoy the pools and the activities the resort had :) It s for sure the best hotel I went. If we come once more in Bali, we probably willl stay there.

big hotel ground, great natural surroundings

the service and the space

Breakfast wasn't included which we thought was a bit odd considering how much we were spending

few ants running around in the villa