Front desk people very friendly and supportive.

....... but communication capability in English language decreased compared to 3 years ago, dramatically. Makes everything more difficult and time consuming to get anything done or questions answered.

Great location, albeit not too close to the subway. If you're willing to take a cab, then most places are not too far away.

The room temperature was abnormally high, probably due to the centrally controlled AC. Bed sheets felt quite rough on the skin, not what I'd expect from a 5-star hotel.

The hotel was very good. You had a amazing view of the city. All time again.

We like the breakfast !

The bed was comfy.

Both the gym and pool were closed and this was not advertised before arrival. Whilst I was offered a trip to the executive lounge to make up for that, I was still upset. I had to go back to the hotel after checking out to request that my deposit got refunded as they had not actioned that as I left. For the breakfast, compared to other Kempinski hotels I was pretty disappointed with the selection, level of service and general atmosphere.