It was excellent

Break fast

Very minimal vegetarian options for the breakfast

Staff were friendly and wanted to help

We thaught we had booked at the Sheraton Four Points at the airport because we only needed one nights stay for a connecting flight. When we arrived at the airport hotel we were told we booked at the Sheraton Four Points in Nairobi. This is very confusing and booking.com refused to refund us. Our bathroom smelled bad and my wife and i are convinced that our bedding was not clean. The pillow casings were certainly used by someone else before we checked in. There is a constant sound of "water flowing' throughout the night which is very disturbing

Awesome

Slight delay in services

staff

In General I like the property. The workers are professional.

I did not like the fact that i was charged 2 night instead of 1 night when I reached 3 am on 18 February was charged the night of 17 of February.

Very Central with all the amenities including an awesome restaurant and gym

nothing

The service, especially the Diana at the reception.

Nothing

Five Star Hotel & Services good!

I was robbed in the Hotel because of circumstances created by mismanagement in terms of check in & staff!

nothing

I left on22th and I didn’t get my last reservation fee

staff were superb hotel had nice atmosphere

food not quite up to standard

The biggest asset of the hotel is personnel. Very nice, always smiling, helpful and friendly. Hotel and also room were very clean and comfortable. The wifi is not the best one.

Wifi connection which is poor.

The hotel is very clean and the staff are excellent, very prompt and efficient.

The Aircon was not terribly efficient - the room stayed quite hot. The location is quite far from anywhere without access to a car or taxi. Couldn't really just pop out to a shop or restaurant.

Staff was very friendly and helpful sorting taxi’s to and from where we needed to go. Rooms were clean and tidy. Had everything we needed. Food was really nice on the roof top bar and a breakfast lots of choice.

Fire alarm went off at 3:30am which woke myself up. Due to this only being heard from the landing area my husband did not wake. This is concerning for deep sleepers. on leaving the room and speaking with another guest if it was a drill the alarm then went off. We did not get a apology or explanation to why this went off in the middle of the night the following morning which was disappointing.

Staff are professional and mr Godwin and ms mary was exceptional...