Heritage Suites Hotel

The property was very tastefully designed our villa was fabulous and the staff were amazing it was our 39th wedding anniversary and they surprised us with handmade gifts and a special decorated cake. There was a very minor electric problem and the immediately upgraded us to a private pool villa truly amazing experience

It was perfect no issues

Our stay at Heritage Suites Hotel in Siem Reap was exceptional from start to finish. The hotel itself is beautiful, peaceful and impeccably maintained, but what truly made our stay memorable was the outstanding service from every member of the team. A special thank you to Phyrun, Makara, Sara at reception, who were always warm, friendly, professional and genuinely welcoming. They anticipated our needs, provided excellent recommendations, and made every interaction effortless. The Food & Beverage team, Sinat, Narong, Sok, were equally wonderful. Their attentive service, friendliness and genuine hospitality made every breakfast and meal a pleasure. Nothing was ever too much trouble, and they consistently went the extra mile to ensure we had everything we needed. We would also like to thank our tuk-tuk driver Hak, who was always punctual, courteous and incredibly helpful. His local knowledge and friendly personality made getting around Siem Reap easy and enjoyable. Our suite was spotless, spacious and extremely comfortable. Housekeeping did an excellent job throughout our stay, responding promptly whenever anything was needed and maintaining the room to a high standard. It is rare to find a hotel where every department consistently delivers such outstanding service. Everyone we met was friendly, polite, attentive and genuinely cared about making our stay special. Thank you to the entire Heritage Suites team for creating such wonderful memories. We would not hesitate to stay here again and will happily recommend Heritage Suites Hotel to anyone visiting Siem Reap.

Das Personal ist sehr freundlich, aufmerksam und hilfsbereit. Vielen Dank!

Das Personal war sehr bemüht und freundlich. Auch der Fahrer, der uns abgeholt hat, war sehr zuvorkommend.

Leider ist das Hotel in die Jahre gekommen, und die Einrichtung als auch der Pool erinnern eher an die Ausstattung Ende der 90er Jahre. Wenn man essen will muss man drinnen sitzen, wo es so kalt ist und den Charme einer Halle hat. Der Pool ist kalt und auch die Liegen unbequem und wenig ansprechend. Wir hatten extra ein Zimmer mit Pool wegen unserer Tochter, aber der war so gut fotografiert, dass der echte nichts damit gemein hatte. Er war super schmal und schattig, eisig und nicht mal zum plantschen geeignet. Leider finden wir, eines 5 Sterne Hotels nicht würdig.