Ovolo thought out every little detail to make the stay comfortable and stress free, the little messages throughout the room and the free mini bar just topped it off l. The customer service was exceptional everyone I spoke to was so polite.

You could hear a lot of noise especially at night whilst in the room, you couldn’t hear people but a lot of like rattling noise. That was the only down fall

Room was dark and quiet - good for sleeping. Free snacks/minibar.

Felt grubby - carpet in corridors dirty; hair in bathroom sink. TV in our room had problem with volume (kept self increasing). Room was tiny and incredibly dark - felt dingy in day time (but good for sleeping).

Everything was amazing. Loved the vibe, loved the choice & range of lighting, stylish, attention to detail in furnishings & decor & build. So lovely to stay in an interesting hotel that challenges all your senses but is strangely comforting at the same time.

Almost slightly too dark for someone with sight challenges. I found this aspect quite difficult. Rooms very small.

Super clean and comfortable bed

Just the carpark situation could manage better for hotel guests

Room was nice, fridge was luke warm at best, breakfast only provided very few items, for the price i would have expected more, scrambled eggs were cold. No parking included, for a 5-star hotel, there seemed to be a lot lacking...

Room service menu, very limited. mini bar very, very limited, virtually no mini bar items.

I understand a snug room is a smaller size room but had not expected my husband to have to walk sideways along the bed & past the tv in order to get into bed. We have never stayed in such a small room.

The darker lighting and feel of the meandering atrium room was absolutely perfect

Pleasant enough for one night. Room was dark so good for sleeping, and spacious enough. Lobby area is very stylishly designed. Included mini bar and lolly bag is nice gesture. Breakfast toast and granola were excellent.

If your expectations are that it is five star, it isn’t; it’s a decent four star as pricing suggests (so I think rating is misleading). Wifi was woeful, just didn’t manage to connect whatever code we tried which meant Chromecast didn’t work. Breakfast coffee and eggs were awful, shame as Monster used to be terrific restaurant.