Location

Decor nice but very tierd scuffed paintwork etc Two soiled old matressess stored on the top landing outside our room....disgraceful. Garden area tierd dull needs attention Reception area wierd very tiny as door from stairway opens directly onto people standing to check in....dangerous. Two flight spiral staircase not very safe or great if mobility issues as no lift. Poor bathroom lighting. Poor choice of tea options no biscuits in bedrrom

I only met two members of staff but both were very friendly, helpful and patient with my questions.

Nothing

I have already written to you to explain that the Hotel was closed and therefore I could not stay there and had to transfer to the Stanwell House Hotel where I had to pay £200 for a room. The Angel and Blue Pig say they had informed Booking.com of the closure and it was your responsibility to inform me! What are you going to do about my extra £85 Costs?

The food and location where great! It is right in the center of town, very close to the train station and the pier. The beds were also quite comfy and the pillows great! There is also a superdrug and a tescos that was within a one minute walk which was great. The staff were lovely as well, very polite and made sure you were okay.

However, the pictures on the website vs what I actually got were quite different. The rooms are a little smaller than what they looked like in the photos, which is fine but the rooms were less clean than they looked. I had to dust myself so much dust off of most of the surfaces in the room. If the room wasn't dusted, I assumed that other parts of the room were not cleaned as well. The bathroom was also quite dark as well. There was also no conditioner, not wash cloth, and overall lacked small details that would have made the stay better.

Did not have breakfast on first morning due to our having to leave for a funeral early. Second morning on leaving there was no staff to be seen

The bedroom was not up to satisfaction

Location

Housekeeping - lump of dirt on the stairs for over 24 hours - food v expensive for what’s delivered - 2 slices of a sausage roll £9 !

location

condition of rooms and bathroom all menu not available

The surroundings were pleasant and parking was convenient, if the barrier stayed up long enough to allow entry

Breakfast was not included. We were told it was £9.50 but that cost was incorrect, with extra cost for a drink or even toast. It was very unsatisfactory. The room was not serviced or the bed made for the 2nd night, this was not acceptable for the price paid. When this was queried it was clear the barman needed training in people skills and how to work in a basic customer facing role. He had no regard for customer satisfaction. The second, taller gentleman was polite and courteous, explained circumstances and offered assistance.

Atmosphere, style of the room, comfortable bed. Rustic. Food in the pub was wonderful. Staff really friendly & helpful.

Cleaning could be better in the room. Dusty skirtings. Toilet very noisy when flushes, sounded like a jack hammer. Rooms need some attention. Lighting not very bright.

Great location, Alll individual rooms with character. Bar area good.

Had a very noisy sound which kicked in 5 times through the night/ early morning which lasted approx 90 seconds. Only thing we could think it was a bathroom fan in another room. Mentioned it to a member of staff when checking out so hopefully this will be rectified.

location

the property stated it had white company goods, which it did not. It was very noisy in the hotel. Tea and coffee was not replenished even though the room was turned down. Service was slow.

location

the room was the noisiest I have ever stayed in. There was a very noisy pump that kicked in every hour for about 5 mins during the night so impossible to sleep! we even took a video , it was so noisy. rest of the room was tired, tap on sink was loose, we requested early checkin but once we arrived it wasn’t available , eventually we did check in a bit earlier than normal ( for £20) but staff tried to make me pay twice for this privilege and by the time I had proved this, and a lengthy debate at reception, it wasn’t worth the trouble.

Good rooms, nice tea and coffee

Breakfast did not start until after I had to leave at around 7am. Ability to grab something would have made this a better stay for me. Shower was small and some fittings in bathroom ready for maintenance but didn't detract from the charm

good location

rooms were damp and tired,not worth £100 for the night.also we wanted to leave our luggage with the hotel the morning we were leaving .and the girl said that they didn’t have anywhere to put it.so we had planned to do a lot of walking and had to do this with our luggage!! very poor indeed.never came across this before .always could leave it normally .the girl suggested that we try and leave it at another hotel across the road.wasn’t impressed at all and won’t be going back

Location was fine. Wanted to be in town. For parking go to the end of road. Look Left and you will see the barrier by building. Husband said the bed smelt but I didn't notice. Try to get 1st floor to save climbing up more twisty stairs. Room and bathroom a good size. No extras, so take tissues, water. Perhaps some coffee too as machine flaky

No extras. No blanket for chilly nights.

Greeted with a smile on arrival. Then we were helped upstairs with our luggage which we didn’t have to ask them to do. The room was very spacious and the bed was huge and very comfy. The food was very good.

The shower was hard to get the correct heat then it seemed to change temp.

The atmosphere of the pub itself, was very cosy and warm downstairs with the log fires, beams and the whole look and feel of the building

The check in process was not up to standard. Firstly we were waiting at the intercom in the car trying to get into the car park, which no one answered and there was no one picking up the phoneline either. When we did get in, after my partner having to go into the pub and try to get someone's attention, there was no one on the check -in desk, again we had to get a bar tender to flag someone down to help us. There was no warm welcome, we were asked to pay for the room directly without having been given any information regarding our booking. It was rushed and rude. There was also building work going on with scaffolding covering the whole front of the building, which we were not advised of before our arrival. This was directly outside our room window when we did check in. There was a piece of tarpaulin flag on the scaffolding which kept us awake all night because it was blowing where the wind was so bad, making noise against the window. It was the most disturbed nights sleep we have had in a long time when it was meant to be a relaxing Christmas retreat. When we left the next morning again there was no one to speak to regarding our stay, it was like the whole hotel part of the building had been neglected with lack of staff. Very disappointing

Very comfortable room with good heating Hot water tea and coffee Lovely bed linen and towels. friendly bar service . good tv and radio in room

Bathroom a little scruffy. no obvious breakfast service

We had a large first floor room, interesting quirky décor. Very comfortable

Room can be noisy with morning deliveries if you have the window open.

Great atmosphere, nice staff, location super and full of history

arrived and the sink was full of water in the bathroom - bit odd … maybe the ghost? Room in general needed a bit more of a deep clean.

good location

The staff were awful and rude. I went to the bar at 2130 to get a drink and was told they’d shut the till so couldn’t get one. I questioned their logic and was swore at. never have I ever been so dissatisfied with a hotel’s staff or management.

A good central location, good free parking. The bed linen was clean and lovely towels, great size bed.

They couldn’t give us dinner in the evening as they decided to close early and also didn’t give us advance notice of this. I only found out when we rang to book a meal and they at first accepted my booking , then later they rang back to say that the that evening the kitchen was closing at 6pm, which meant we had to find somewhere else to eat. we also had a first floor room, which meant we heard people on the creaky floor above and the rooms were very well insulated from outside traffic.

it’s a lovely pub and accommodation with parking and a great location. A really comfortable bed and lovely bed linen. Huge bathroom with top quality toiletries.

staff didn’t seem to know we had a B&B deal & the second morning we had to find a member of staff to ask if we could have some breakfast .

The breakfast was really hot and cooked to order. The breakfast room overlooks the a high street and it was great to chill out and watch the town waking up.

The room was nice and warm

Breakfast was poor Abrupt manner of member of staff upon leaving ,no good morning how was your stay ,just i think you owe us some money ! Disorganised checkout as initially asked to pay room again when already paid at check-in ,then had to run through all items eaten as nobody kept a record on the system,poor management.

conveniently located, pretty quiet

I booked a ‘Luxurious room with a super king-size bed, newly fitted bathroom’ but we got what seems to me like a double room with a much smaller bed than a king size. The bathroom was cramped and is in good need of renovation (paint peeling, shower head barely hanging), in the bedroom, the carpet was dirty and the decorative wings on the wall were awkwardly hung, touching the tv screen. It was confortable enough but very disappointing compared to the photos of the Booking site. It did not feel like the vintage boutique hotel it is advertised to be on your site