The hosts were incredible. Mexican people are very nice. The place was very comfy and clean.

There is a lot of noise 24/7. There are a lot of dogs!!! The water pressure is terrible and the hot water runs out too quickly! The representatives are not there 24/7 so if there is a problem, you have to wait until the next day.

The location of Puerta Alameda Suites is fantastic, in a vibrant neighborhood of Mexico City and in walking distance to cultural and historic sites like Bellas Artes, the Zócalo, Templo Mayor, artesanal markets, Barrio Chino; and in walking distance of a variety of restaurants, shops, the metro and buses. The hosts are very welcoming and accommodating--thank you to Bruce and Jon and their team. The apartment is in a 24/7 secure building and provided ample space for our family of four during our stay in Mexico City. The apartment is comfortable and clean. There is a mini mart in the apartment complex where you can buy some basic food items which is a plus. We would stay here again and would recommend this property to others.

Nothing; very nice property

Great location, is comfortable, and offers excellent personalized service. I always stay at Puerta Alameda Suites when I visit Mexico City!

Everything was wonderful.

Location was good. Nice apartment. Easy to communicate with property managers on whatsApp. Lots of restaurants in walking distance. Building has manned security 24x7.

- No cleaning service, someone stops by to collect trash. Had to remind them to take it away - found couple of small roaches - hot water issue that got fixed by next day

The apartment was perfect for us and in a great location. Special thanks to Odra for the help she gave us. We enjoyed the view from our balcony. I would recommend to my friends.

We liked everything so nothing to report here.

I have stayed at Puerta Alameda Suite a few times in the last couple of months and they are always warm, friendly and one can count on receing great personalized service!

The staff at Puerta Alameda Suites is always so friendly, helpful and attentive to my needs. The location is ideal and the complex where the suite located is very nice. That is why I keep coming back everytime I am in Mexico City.

Very presonalize service with John making me feel very welcomed and was very attentive to my requests. The location was excellent and the complex was modern and secure. I will definetely stay there again.

Everything was great!

Perfect location right next to the park. Windows looked out to the courtyard so it was quiet while allowing air and light. Plenty of restaurants, street food and live music on the street every day we were there. Tour busses stop about 1.5 blocks away. Safe with guards at the door. There were sufficient cooking and eating utensils for 2. Nice to have 2 fans, a heater, washer/drier extra blanket, hair drier, the basics. The bed was comfortable but I wouldn't want to sleep on the futon. We got a good price.

The apartment seemed kind of beat up. Everything was a little worn. Cold showers for half of our stay. No response when we asked for help, even en Español. We eventually got it to work. The hosts were very matter of fact and not very friendly though they said we could store our luggage there. The room was okay but didn't feel overly clean.

the staff

it did not look anything like the photographs. It was sparsely furnished and ill equipped in the kitchen. We had two beds for three adults, and one child and no sofa to sit on.

Odra is professional, friendly, and very helpful; always available to answer any questions promptly. The property is clean, welli-appointed, and in a great location easily accessible to food, retail, and transportation

Understanding that the doorman has to do his job, he was not helpful at all when we arrived late because of plane delays and had difficulty contacting our host. Would have been nice if he at least helped us place a call or give guidance on what to do

i liked the location

what I didn’t like about the property was the beds, they were very uncomfortable.

We stayed at Puerta Alameda Suites 2 other times and would definately return. The location is excellent for visiting El Centro on foot and it's easy to get to the Chapultapec area by metrobus or uber. This 2 bedroom apartment was comfortable for 3 or 4 people - good seating, washer rand dryer in the apartment, good wifi. Communication was great before and during. They replaced a nonworking microwave for us immediately. Two full bathrooms - one in master bedroom, the other in the hallway opposite the bedroom.

The linens are washed with a very strong, perfumed laundry detergent that permeated the apartment. We washed all of our sheets and got rid of the smell. One reason we decided on this was the rooftop terrace, but didn't use it because there is no view; walls too high! Also, upon checkout, the person arrived 15 minutes later than arranged time. If you have to catch a plane or bus, allow extra time.

Great location, spacious rooms, kind staff, well-equipped amenities like washer and dryer

Sometimes I heard noises from the next room.

Very clean well appointed apt and location location location Walking distance to major sites in Historic area There is a small mini mart down the street where we bought some coffee and basic groceries for breakfast Next to the condo is a good Thai restaurant and a great italian restaurant - fantastic pastas and pizzas and very friendly staff. The apt is very secure 24 hr doorman and controlled entrance Highly recommend a stay here!!

Location. Value. Everything

Everything is fantastic

The apt was clean and well maintained. Emanuel and Odra were great hosts and tried very hard to make our stay as nice as possible.

Superior One-Bedroom Apartment was spacious and comfortable

No manor complains aside from the fact that most of the lights were out of order so it was dark.

Very good location Two-Bedroom Apartment with Balcony had an amazing view over the city

Two-Bedroom Apartment with a Balcony (12D) was not cleaned upon our arrival. Visibly dirty, hair all over the bathroom and smelly sewage. All in all the apartment was in poor standing, clearly not maintained. We asked for the rooms to be cleaned and they were cleaned after 24 hours. We also booked a large two bedroom apartment (306). The apartment lost water for more than 12 hours and the manager/owner that was our contact was not attending to the problem in a timely manner. The guests could not flush the toilet or wash their hands all evening and morning.