Sugar Beach Mauritius

Beautiful location, comfortable and clean.

Traumstrand, wunderbares Wasser, gepflegte Anlage mit vielen Angeboten. Ausreichend Liegen direkt am Wasser. Qualität des Essens.

Eine tolle Anlage mit noch viel mehr Potenzial bei professionellerem Personal. Leider konnte der Service mit dem Preis und der Lage nicht mithalten. Bis auf in der Buddha Bar Beach und im Magenta-Restaurant im Partnerhotel La Pirogue hatten wir keinmal für den Preis angemessenen Service in den Restaurants. Im Patio sind dem Kellner einmal fremde Gläser auf dem Tablett umgefallen, sodass wir und der Baby Hochstuhl mit klebrigen Aperol nass wurden. Kann passieren, wenn man denn irgendwie kommunizieren würde. Erst auf Nachfrage wurde so halb sauber gemacht, keine Entschuldigung. Regelmäßig wurden unsere Getränke, die generelle Bedienung oder der Baby-Hochstuhl vergessen. Im Mare Mare und Patio waren die Tisch-Zuweisungen (auch bei vorheriger Reservierung) trotz freier Tische sehr fragwürdig. Häufig wurden wir kurz nacheinander dasselbe gefragt. Random Aktionismus wie Wasser auffüllen in ein volles Glas und Teller abräumen, obwohl die andere Person noch am Essen war, wechselte sich ab mit komplettem Ignorieren und keiner Bestellungsaufnahme bzw. Abräumen. Es laufen einige Manager herum, die viel reden, jedoch leider kein System in die Abläufe bekommen. Das Verhalten der meisten Kellner hatte eher den Vibe „fliegender Händler“ („my friend“ / „Boss“) als den eines seriösen Vier- oder Fünf-Sterne Hotels. Andere Punkte waren, dass trotz vorheriger Bestätigung das Babybett vergessen wurde, einzelne Mitarbeiter um Nennung ihrer Namen in einer positiven Bewertung gebeten haben oder regelmäßig während der angegebenen Zeit kein Concierge für Restaurant-Reservierungen anzutreffen waren. Es häuften sich viele kleinere Dinge, die manchmal ein merkwürdiges Klima schafften. Zudem könnten die Strandliegen bequemer sein. Nichtsdestotrotz sind der Strand und die gesamte Anlage paradiesisch.

We had amazing honeymoon in sugar beach, everything was perfectly executed. Despite it being most costly accommodation during our 2-week honeymoon, it does give A LOT. STAFF were extremely friendly and polite, sometimes it felt slightly surreal how well you were taken care of and treated by the staff in the hotel! We felt so humble and over-spoiled by their team everywhere! BEACH was stunning and absolutely amazing, long spacious beach for everyone to enjoy it and the sands of the shore felt sugar smooth (notice the name, d’uh?)! Sunsets every day were stunning and atmospheric, highly recommend this for couples looking for romantic place. FACILITIES of the hotel were luxurious, restaurants offered delicious cuisines and you were well taken care of always! Gym was more than good enough to do a normal workout and tennis courts were great (free with your own rackets!). Spa we did not use this time. Pools were nice and adults got to enjoy small quiet adult pool if wished on the side from the more crowded family pool. Sunbeds were smartly placed by the beach as row to not block anyone’s view to the ocean, however we wished there would have been more mattresses offered for the beds as many were empty without one. ROOM was absolutely great and one of our favorite things about our stay in Sugar Beach hotel. The room was straight beach-access room with only few meters distance to shore, which was nailing perfectly our honeymoon. Waking up and falling a sleep under the waves sounds, pure therapy to our ears, not to mention the outstanding views from our terrace and windowdoors from the room! The features the room offered were luxurious and we loved the bathtub! Bed also were great to sleep on! ANIMALS around the area seemed to be treated with respect and as part of the area. We loved how birds had their own feeding plates around the area and straycats could walk among the people without disturbance.

PRICE wise the place is costly. Pretty much everything costs extra in the place, including water. This sort of luxurious experience kinda sys it itself that things will cost, but do keep this in mind when booking. We had half-board booking, but ended up paying still slightly over 500 EUR extra SUNBEDS could have used more mattresses, atleast on our side of the beach there were many without mattresses, so we only had our towels to cover the bed.

Beautiful location, beach and sunset views. Restaurants and facilities were very good.

Room facilities, given the 5 star rating and price point were dated and need refreshing. The level of service from resort staff could be improved during peak busy periods.