Everything!

Nothing

Very well presented and furnished inside with a lift to save your legs up the stairs

I was a bit worried about the street view of the property but once inside it was fine

Die Unterkunft ist perfekt gelegen, um Prag kennen zu lernen u d zu erkunden. Dazu war die Kommunikation Vorabend vor Ort sehr freundlich und zuvorkommend. Dazu haben wir noch Tipps und Vorschläge für Restaurants und auch einem nahe gelegenen Parkhaus erhalten. Alles in allem ist die Unterkunft absolut zu empfehlen.

Alles war super :)

inside the property, it's very clean

we are very disappointed about the whole experience 1) about the key handover: we communicated before arrival and agreed on time to meet at the property, however, we waited over 45 mins at door, there is no one there, and no response on the call or message or booking's chat channel. when the person finally arrived, there is no apologize, and the person just pass through us, and say, i am going to show you the room. i am travelling with family, my parents and my little one, waited 45 mins in the cold wind, apparently that doesn't deserve any apologize in person. 2) about the property location, it's further out from the location they marked on the booking.com, it's adding on 17 mins more walking distance to the old town, if you read more carefully, they are managing several different properties, even it's not anywhere near each other, they are using the most central location to fool people around. 3) about the facility in the property, the build from outside looks fine, but as soon as you walk into the hall, the wall are peeling off, the lift is very old and tiny, we are not dare to use it. inside the property, there are lots decorations which you do not want the little one to touch or bump into (include metal sword). the photos on the website is nothing like the actual room, again, i think this is very misleading, and try to confuse people which pic is belong to which properties under their manage. all furniture are so old, so, no matter, chairs or beds, or kitchen cupboard doors, they all making squeaky noise, which is very annoying every time you move. 4) deposit and city tourist tax, they are over charge the tourist charge, they wanted cash only, we pointed out the tax showing on google does no match, they still charge more than they suppose to and refuse to take card payment. for the deposit, they are charging 100 Euro deposit. and they wanted to charge for the EARLY Departure!!! Yes, if your flight is in the morning, then good luck!