Very clean and the view was beautiful. The space of the room was also nice in comparison to the other stays I had in the city.

The bathroom was not as Grand as I had thought it would be, felt pretty standard.

La décoration, la vue

L’emplacement

La vue et la décoration

Rien

隣の部屋で若者が大人数で集まって騒いでいたのでうるさかったが、クレームをいれるとすぐに静かな部屋を変えてくれた。迅速な対応に感謝しています。

コネクティングルーム用のドアから隣の部屋の話し声が聞こえるので、うるさくてねられない。レセプションでコネクティングルームの部屋を勧められても絶対に変更しないほうがいい。

やはり1番良かったのは職員さん達の親切さでしたね。みんなすごく親切でびっくりするほどでした。 それに掃除も綺麗にできてたし、ルームサービスのお料理も美味しかったです。ルームで楽しむピザは最高でした。

プールが週末だからか凄く混んでいて、あまり利用することが出来なかった所ですかねー。そして、週末にホテルのプールを利用するには事前に予約を取る必要があるというのは少し面倒い所だったし、ＱＲコードの使い方に慣れていない年寄りの方々には少し厳しいのではないかと個人的には思いましたね。

en mi reserva de booking habiamos pagado todos los impuestos y servicios incluidos y me los cobraron, quiero reclamar a booking pero no se como hacerlo.

la piscina llena de gente y al salir entradas de aire. el spa habia que pagarlo. los restaurantes, fuimos a dos, caros y malos comparados con otros restaurantes de la ciudad.

It is a huge, beautiful and facility rich property.

I arrived at 11 am from a red eye flight. Can totally understand and respect the check in time of 3 pm. However, even at 4 pm, I was told the hotel is full and coz earlier guests checked out late, I had to wait another hour. To me, this is unacceptable for a 5-star hotel for not honouring its commitment to guests. That said, this unpleasant experience was eradicated by the outstanding and prompt action of Ms Jasmine Park who after hearing the issue from me, immediately gave me an upgraded room. I was not prepared to accept an upgrade because the purpose of my feedback was for the hotel to improve and not to be upgraded. Nonetheless, Jasmine was really empathetic and insisted I have the upgraded room so I can be checked in immediately. This to be is the epitome of outstanding service which fully mitigated the unpleasant check in experience.

This was the wrong type of property and location for the nature of my visit.

This was the wrong type of property for me personally. It’s also just very busy. I was not expecting to have to wait in line or buy food or drink just to sit in some of the lobby. Of course the views were amazing! And the staff super helpful. It’s also very scented in the lobby hotel which is hard for people with chemical sensitivities.