Yufuin Hoteiya

A lot of little details that make it feel like home such as welcome drinks, post bath milk and snacks like steamed eggs and potatoes

Bugs in the dining room. There was a cockroach that the staff had to catch right as we entered and 7-8 gnats that landed on the food/table throughout the meal that we had to kill. This might have been the best time to give us a new room. We didn't want to make a big deal about it at the time because we were jetlagged, but thinking back the initial plate of food just sat there in a room full of gnats and cockroach, and we had only asked to change out one plate of food. They changed our room for breakfast the next day but nothing else was mentioned at checkout. I get the ryokan is in forest, but food hygiene is food hygiene and certainly not up to par for any establishment we've been to in anywhere in Japan. Considering this price point, I would recommend the many, many other options available in Yufuin

Amazing little spot- a calm room where you can read and sit and enjoy the outside area, private and shared onsen was great! Beautiful space, staff incredibly friendly and helpful. Food was wonderful! Even the shuttle bus back to the station was a lovely addition.

The staffs were friendly and very helpful. The meals were absolutely fantastic.

The rooms are “alright” — certain parts/areas of the rooms are a little “under-renovated”. We found spider webs inside the indoor bath area. The indoor tub is built with stones, a little rough around the edges and not the most comfortable.

Our stay at Hoteiya was average at best. We had paid a premium for the rooms with the private onsens but it felt like we were being penalized for the upgrade instead. The rooms are near the front of the property which meant that they were noisier. The private onsen was next to the common foot path which did not give you any sense of privacy. The bedroom window was also next to another footpath with a light perpetually turned on all night, there was no curtain in the room which meant that it was hard to sleep at night with the light shining in. The meals were also a disappointment. Small quantity and not good quality. Food was served cold like it’s been sitting out for ages. For the price we paid c. USD500 a night, I’m sure you can find better quality ryokans who treat you better.