The staff were fantastic, my mum had a room at the rear of the hotel and this was dead quite. I would say that all of the staff were friendly and would help with anything you asked.

The room was facing the road and you could hear that and a barking dog at 04:00 every day.

Excellent location

Shower was not too simple to use

We arrived on a very late flight so it was 3am by the time we made it to the Kapok, but the staff were very accommodating and helpful at check in despite the late hour. The next morning we were late getting up and the staff called to check if we wanted breakfast and brought some to our room - such great service! Our room was really comfortable and clean and we would definitely recommend the Kapok if you want to stay in Port of Spain.

Breakfast was yummy. I like that they provide Trini food for breakfast and fresh local fruits. Room was clean. Bed was comfortable and firm. Dinner was good too.

Not necessarily the hotel, but I think the installation of the air conditioning may have been faulty as it was leaking water to our bedroom, albeit happens during rainy season. Thankfully a dehumidifier was provided and sorted out the trick.

location and breakfast is legendary!

Everything.

No towels at the pool area.

All good.

Nothing to mention.

Pool water was nice and warm, breakfast plentiful, and bed comfy. Great to have an iron and board in the room and the air con was great. The pizzas in the ground floor restaurant are excellent as are the salads.

On 3 mornings out of 10 of my stay, there was no hot water in the morning. Check out was frustrating as it took a couple of days after leaving for me to get £200 GBP refunded to my card. That said it was £50 a night cheaper than the Hilton, and had breakfast included in the room rate. What I wanted.